Service reimagined,
Increased efficiency.
Digital transformation is fundamentally changing service—from smarter automation to completely new payment models. Those who rethink service not only increase efficiency and profitability, but also open up innovative business areas. Let’s take the next step together.
Those who think service through to the end
can also think it through further.
Digital transformation increases the profitability of your field service in ways never seen before. Every single service process step can be addressed and improved, and the results are striking: cost reductions of up to 40% and productivity increases of 20-30%. And that’s not all. The way in which the service is provided opens up opportunities for new offerings.
For example, you can counteract cost pressure with a different remuneration model. “Pay as you go” means that you only pay for what you use. It is no longer a question of negotiating global budgets, but of transparent services that you can calculate accordingly. Based on the productivity gains achieved through digitalization.
A further step would be a radical redefinition of the offering: The starting point is a highly automated digital field service. It proactively maintains devices, ensuring that malfunctions and defects do not occur in the first place. This type of field service works in the background and becomes virtually invisible. This is precisely what makes new business models tangible!
It is no longer about “repair” – reliability is what is being sold.
SLAs define the degree of reliability. And what’s more, if the machinery is already being maintained externally, why should the customer even purchase machines in the first place? Here, the offering is “availability,” and a common payment model is remuneration based on output.
The expertise built up in this way bridges the gap to another service: consulting. After all, those who maintain machines naturally accumulate knowledge about production processes and can advise on how these can be optimized. And not just for existing customers.
The success of these new business models depends on a holistic approach that encompasses both the markets and maintenance. We bring this approach to the table. We always have.
We only do service. And we are happy to support you.
SERVICE 1 seamlessly integrated.
In your IT landscape.
With us, your field service process becomes part of your IT strategy.
SERVICE 1 has a modular structure and enables various integration scenarios. The solution can be used as a stand-alone complete solution or integrated into existing ERP and CRM systems on a modular basis.
Renowned brands
trust in SERVICE 1
SERVICE 1 & Sartorius – working together for excellent service
With SERVICE 1, Sartorius is systematically digitizing its service processes in the technical field. The focus is on transparent processes, end-to-end information flows, and efficient resource planning. The solution helps service teams respond faster and act more effectively on site—for customer service that impresses and grows with the business.
Future-proof service processes
Better planning
Higher service quality
Service1 at LPR – Customized as standard
With our leading software solution Service1, we at GMS help service companies in the areas of after-sales and field service management to achieve more efficient processes.
The LPR Group has also converted its processes to “greater efficiency” in a four-year project phase.
–15% response times
–18% driving time and mileage
–20% time spent in the back office
SERVICE 1 and AGRAVIS – Efficient processes that impress
With our leading software solution, SERVICE 1 supports AGRAVIS Technik in making its field service processes more efficient. In an intensive four-year collaboration, we were able to achieve significant improvements together.
-15% shorter response times
-18% less driving time and mileage
-20% savings in back office
Independent service, customized as standard.
SERVICE 1 proved to be the ideal solution for SMA Solar. From the outset, the project was characterized by a structured and cooperative approach. The kickoff of the project laid the foundation for a successful collaboration, in which clear communication and common goals were at the forefront.
Efficient process control
Increased customer satisfaction
Improved system integration
Technological advances increase service efficiency.
Any questions? You’re welcome to ask!
Our specialists look forward to hearing from you.
Sustainable success is the result of various factors working together. With SERVICE 1, you benefit from solutions that pay off quickly and in the long term. It all starts with a conversation – I look forward to getting to know you.