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Field Service is changing fast.
With us, it changes for the better.
The challenges in field service management are wide-ranging, and the solutions should be too. Modern field service management software (FSM software) combines resource planning, service dispatching, technician scheduling, workforce management and mobile field service processes to ensure that field service operations remain fully digital throughout. As a powerful field service software solution, it helps companies to efficiently manage field service operations, technician deployment and service processes. Effective solutions therefore go hand in hand with revolutionary changes: what is known as ‘digital transformation’.
Our experts explain this concept to you, help you make the most of digitalisation and offer you investment security and future-proofing: through improved processes, the right service management software and a sound roadmap for implementation. From resource planning and the mobile field service app right through to end-to-end service processes, we lay the foundations for sustainable success in field service.
This is how you tackle cost pressures and skills shortages. You achieve more with fewer resources. And in doing so, you’re in the best of company alongside the major companies and corporations that have placed their trust in SERVICE 1 for years. Because we don’t do everything. But what we do, we do really well.
Its all about service
When you have to do more with less. When customer demands are increasing. When digitalisation in the field is more than just a buzzword. Then it’s good to know: Service can do more. With us.
- Use self-service options
- Automate warehousing
- Save fuel costs
- Making the best use of experts
- Avoid double and empty trips
- Reach your destination faster
- Always have the right parts to hand
- Perfect preparation with self-service
- Reduce overtime
- Concentration on essential tasks
- Faster onboarding
- Know-how always and everywhere
- Networking realizes potential
- More applications in the same time
- Contract management
- Parts management increases liquidity
- Selling service instead of machines
- Offer service as an independent product
- Customer satisfaction attracts business
- Recognizing and exploiting potential for parts sales
- Conserving resources through intelligent use of materials
- Reduce CO2 through route planning
- Extend service life through proactive service
- Every measure digitally processed and documented
SERVICE 1. Better. For your field service.
International market leaders have been relying on SERVICE 1 for over 30 years.
Service is more than the sum of its parts.
When every part is taken seriously.
We bring people, processes and technologies together to make your service organization more efficient and agile.
The good thing about choosing SERVICE 1:
It is the right choice.
SERVICE 1 is the name of our company and our software, a cloud-based solution for field service management.
A solution that integrates seamlessly into your IT landscape: As a self-sufficient best-of-breed solution that securely covers all service processes.
You can also use SERVICE 1 modularly to get more out of your existing solution. We offer Plug-in solutions for example for SAP, Microsoft Dynamics or Proalpha to achieve this.
Your strategy and requirements are what matter. But you are always working with a solution, that will pay for itself quickly.
You can be confident that our projects will not only take place, but will be completed successfully.
Your plan against one-size-fits-all.
The quick wins.
The plan for digitalization in field service sets a process in motion that is characterized by many unknowns. And by the coming together of service, IT and stakeholders.
The Quick Wins show the roadmap for service transformation, highlight your service potential and provide answers on topics such as scheduling and knowledge management.
You always receive results that you can work with immediately. From recommendations for action to concrete decision templates. And: always at a fixed price.
This makes your entry calculable. Your path too.
Stiebel Eltron has been relying on SERVICE 1 for over 10 years
SERVICE 1 accompanies Stiebel Eltron through all technical customer service processes – from quotation preparation to contract activation and deployment planning.
Our solution provides technicians with all order details directly on their mobile device, automatically recognizes spare parts via part numbers and also provides all important information offline.
SERVICE 1 thus ensures greater efficiency, clarity and digital security throughout the entire service process.
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Hitting the right notes from the start.
Because excellent service begins with the right conversation.
The beginning is the beginning of everything. Especially when it comes to solutions for future-proofing your service. That’s why the first contact is particularly important to us. That is why the initial contact is particularly important to us. We invite you to talk to our experts – openly, practically and on equal terms. Together, we will discover how SERVICE 1 can strengthen your service in the long term.
Direct and fast. Events and webinars.
Experience SERVICE 1 on site or remotely. Get in touch and let us take the first steps together, simply and without obligation. And when it comes to building up know-how quickly and in a targeted manner, there is no better place to go than our webinars.
What is field service management?
Field Service Management (FSM) refers to the planning, coordination and digitalisation of field service assignments. Field Service Management software (FSM software) helps companies use service management software to efficiently manage shift planning, service dispatching, technician management, mobile apps and service processes. Field Service Management is used in particular in sectors such as mechanical engineering, building services (HVAC), medical technology, energy supply, wind energy, intralogistics and technical customer service.
- Digital Resource Planning & Dispatching (Service Dispatching)
- Technician Scheduling and Workforce Management
- Mobile field service app for technicians
- Field Service Management Software & Order Management
- Service management software, including asset and spare parts processes
- Reporting and KPI transparency for service managers
The aim is to use field service management software to standardise processes, avoid communication gaps and provide a seamless service for both customers and technicians.
FAQ: Field Service Management / FSM
Field Service Management (FSM) refers to the organisation of field service calls: from order processing through resource planning and service dispatching to mobile documentation. Field Service Management software (FSM software) provides digital support for these processes.
FSM software enables end-to-end processes: faster resource planning and service dispatching, fewer communication gaps, higher productivity for field staff, better customer experiences and transparent KPIs for service managers.
FSM brings structure to scheduling and service dispatching: availability, qualifications and area of operation are taken into account, routes are optimised, and technicians receive assignments and checklists directly in the mobile field service app.
Field Service Management is suitable for service organisations with a mobile field service workforce, such as technical customer service, energy and utility companies, HVAC/building services, mechanical engineering, medical technology or logistics services. The aim is to centrally manage service processes, resource planning and service dispatching, and to document them in a standardised manner.
Yes. Modern field service management software integrates with ERP/CRM systems (e.g. SAP, Microsoft Dynamics or Proalpha) via interfaces. The specifics of the integration depend on your target system and your processes.