Consulting that works.
For Field Service that inspires.
We are all about field service consulting. That’s our focus. We’ve been implementing FSM projects for over 30 years: across industries, across systems, and always with the aim of making our clients Nr. 1 in service.
More than software
Consulting with vision.
30 years of experience that makes a difference.
An FSM implementation is not a software project. It’s a transformation project. Processes need to be reimagined, interfaces clarified and teams brought on board before the first line of code is written.
What sets SERVICE 1 apart: we come from field service. Every one of our consultants has supported service transformations firsthand. Across industries ranging from commercial vehicles to renewable energy and life sciences, with ERP systems from SAP to Microsoft. We are not generalists who do field service on the side. We are field service experts who do nothing else.
What this means for you: a team that truly understands your service processes and supports you as a true partner from requirements analysis through to go-live and beyond.
30+ years
Experience in FSM projects
100 % completion rate
We finish our projects. All of them.
SAP · Proalpha · Odoo · MS Dynamics
Proven ERP integrations
Agile & collaborative
Project methodology that grows with you
Industry best practices
Our standard.
For your implementation.
No project starts with assumptions. Every implementation begins with what you actually need and ends with a system that your team actually uses.
01
Scoping Workshop
A scoping workshop ensures that requirements are clearly defined, stakeholders are involved, and user needs are identified at an early stage.
02
Integration & Trust Building
Proven expertise in integration for SAP, Microsoft, Salesforce and more – gained from completed projects, not just theory. Your IT department will have a partner who speaks your language.
03
Project Organisation & Milestones
A clear plan with milestones, defined processes, and priorities. Separating must-haves from nice-to-haves for scalability.
04
Cooperative Agile Project Methodology
Structure where needed, flexibility where it makes sense. You know at every point in time exactly where your project stands. Time and budget are not estimates, they are commitments.
05
Training & Change Management
Targeted training and early change management measures ensure successful rollout and adoption of the FSM software.
Logisnext
“SERVICE 1 is a company that truly goes the extra mile to provide a solution tailored to our needs.“
Paul Weehuizen, Project Manager at Logisnext Europe.
AI meets Field Service
AI Agents in Field Service.
We build it with you.
Wir bauen es mit Ihnen.
AI in field service is no longer a vision of the future. SERVICE 1 works with customers to develop AI agents that take on real-world tasks: whether AI voice agents, automated scheduling, intelligent knowledge sharing for technicians, or predictive maintenance recommendations.
What sets us apart: We are not just an implementer that simply executes any AI project. We are your sparring partner. One who tells you where AI really makes a difference in service and what is actually worth the investment. With us, AI projects don’t end up in the proof-of-concept archive. They go into production.
From the field.
For the field.
What implementation with SERVICE 1 actually means – our customers show it better than we do.
ABUS Kransysteme GmbH relies on SERVICE 1
“We particularly value the commitment and dedication of the individual project members, and their willingness to find and implement solutions that serve the customer’s best interests.”
Sven Schöneberg, Head of Service Partner Department Germany,
ABUS Kransysteme GmbH
Service Transformation Roadmap
Step by step.
From idea to success.
Sometimes the right entry point is a manageable first step. SERVICE 1 offers several Quick Win formats that deliver measurable value in a short time and pave the way for full implementation.
01 Step
Service Value Assessment
Recognize the true value
In two hands-on workshops, our digitalization experts show you where your service stands today and what potential can be unlocked tomorrow. We analyze your KPIs and benchmark them against industry standards.
Result: A clear roadmap to rapid ROI – measurable, transparent, and realistic.
02 Step
Service Transformation
Shape the transformation
How does a solid service operation become a scalable business model? In workshops, our experts analyze your service and IT environment, develop a transformation roadmap, and define measures, timeline, and investment requirements.
Result: clear strategy for digitalizing your service. Ideal for new business models.
03 Step
Proof of Value
Make success visible
Before decisions are made, things are tested, measured, and experienced. We simulate real use cases with your data – from AI-supported knowledge management and automated scheduling to digital communication.
Result: Your teams experience the impact themselves and become co-creators of the transformation.
Your questions
to our consulting team
All our consultants come from a field service background. We have been consulting exclusively in this area for over 30 years, across industries from commercial vehicles to HVAC to life sciences. If your service processes are complex, we’ve probably seen and solved something similar before. This shortens your implementation time and prevents costly learning curves at your expense.
We have successfully completed integration projects with SAP, Microsoft Dynamics, Salesforce, Proalpha, and other systems. Your IT team gets a contact person who is technically on equal footing, plus integration documentation that enables formal sign-off. Ask us for our references.
We are actively building AI agents in customer projects. Today, not as a roadmap promise. And we also tell you where AI in service doesn’t make sense. Our goal is not to sell every technology that’s currently hyped. Our goal is to make your service better, with the tools that are actually suited to do that. Sometimes that’s an AI agent. Sometimes it’s a clearly defined process. Sometimes it’s both.
We are transparent from the start: scope, budget, timeline, risks – everything is on the table before the project begins. We separate must-haves from nice-to-haves so you know exactly what you’re guaranteed to get and what can optionally be expanded. Our agile methodology means: short feedback loops, no surprises at the end, and a system your team actually uses.