The Scheduling Whitepaper from SERVICE 1. Scheduling management is the central hub in service. This function regulates the automatic scheduling of technicians while at th…
Field Service for Special Vehicles
Downtime isn’t an option.
Neither is service.
From agriculture and forestry to municipal vehicles and warehouse logistics: SERVICE 1 keeps service processes running smoothly. Mobile solutions, rapid response times, and reliable technology – even offline. For maximum vehicle availability and trouble-free operations in the field or on the road.
Field Service for Special Vehicles
Technology drives progress.
Service keeps it running.
Whether it’s a tractor in the field, a street sweeper in city service, or a forklift operating in three shifts— special vehicles nowadays are rolling technology centers. Sensors monitor engine performance, GPS supports scheduling, and digital control units provide precise data on the hydraulics and drivetrain. But this doesn’t just have to work in theory—it has to work when it counts. A harvest doesn’t wait for workshop appointments, and a forklift operating in three shifts never calls it a day.
SERVICE 1 gives you the tools you need: fast scheduling, mobile field service, and complete documentation from the initial call to billing. All of it works offline and across national borders.
Back Office
50%
faster service order processing and reduced administrative burden.
Dispatching
15%
better scheduling reliability and improved customer satisfaction.
Engineers
20min
saved per engineer per day on administrative tasks.
Customer Stories
Industry Leaders
trust SERVICE 1
Logisnext Europe digitalizes service operations with SERVICE 1
Logisnext Europe manages its service operations across five European countries through one central platform powered by SERVICE 1. By implementing various SERVICE 1 modules, from scheduling to the mobile app, the company streamlined administrative processes and gave its engineers genuine daily relief.
20 minutes less administrative work per engineer per day
50% faster service order processing in back office
NORVA24 optimizes service processes with
SERVICE 1
With SERVICE 1, NORVA24 transformed its service operations, creating greater visibility, faster processes, and more efficient field scheduling. By intelligently managing service assignments and supporting engineers with mobile solutions, the company significantly streamlined daily operations and noticeably improved response times.
Greater visibility and faster coordination of service assignments
More efficient back office processes and better support for engineers
SERVICE 1 und AGRAVIS – measurable results that speak for themselves
With our leading solution, SERVICE 1 helps AGRAVIS Technik professionalize its service operations for commercial vehicles and agricultural equipment. Through intensive collaboration, we’ve achieved significant improvements together.
15% faster response times
18% reduction in travel time and kilometers
20% cost savings in back office
Special Vehicles in detail
One platform.
For all special vehicles.
Industrial trucks
Forklifts & Warehouse Logistics
Forklifts run around the clock in shift operations. When they stop, the warehouse stops. SERVICE 1 gives service organizations full visibility over hundreds of units across multiple locations.
Agriculture & Forestry
Tractors, Combine Harvesters, Forestry Machinery
In agriculture, two weeks a year often determine an entire season’s yield. SERVICE 1 ensures service assignments are optimally scheduled and downtime is resolved fast.
Special & Municipal Vehicles
Waste Collection, Street Sweepers, Gritters
Waste collection trucks, street sweepers, and gritters know only one rule: availability. SERVICE 1 ensures on-time maintenance and seamless documentation, even in 24/7 operations.
Construction & Heavy Machinery
Excavators, Wheel Loaders, Lifting Equipment
A machine failure on a construction site costs more than the repair itself. SERVICE 1 ensures fast diagnostics, available spare parts, and seamless documentation, even offline.
What everyone benefits from
Benefits that count.
When it matters most.
Quality assurance through SLAs
Response times you can count on.
In special vehicle service, reliability is everything. SERVICE 1 monitors SLA performance in real time and flags deviations before they escalate, so your service keeps its promises.
Mobile App – works offline too
Full power. Even without a signal.
In the field, on the construction site, or in the forest: SERVICE 1 stays ready. All service order data, service history, and spare parts information are right on the mobile device. As soon as a connection is restored, the app syncs automatically.
Warranty & Guarantee
Who covers the cost?
Manufacturers, dealers, and service providers often work in parallel. Who’s responsible for which warranty obligation is rarely obvious right away. With SERVICE 1, the status of every component is available in seconds.
One system for everyone involved
Manufacturers. Dealers. Operators.
Special vehicle service often involves multiple parties working in parallel, each with its own processes and systems. SERVICE 1 brings everyone together through one partner portal. No information gets lost. No manual handoffs.
Availability is no accident
Not every service organization needs the same level of depth, but this is exactly where field service management pays off. Specialty vehicles are business-critical assets. At the same time, manufacturers, dealers, and service partners collaborate within complex structures. How do you manage service assignments, spare parts, warranties, and contracts centrally, while execution stays decentralized?
Book your personal consultation now and talk to our experts about your options.
Asset & Device Management
Full control over vehicles
and components.
ERVICE 1 maps the entire equipment structure as a digital twin. When components are replaced, the digital hierarchy in ERP and FSM updates automatically, so it always matches the physical configuration. Every unit is tracked across its full lifecycle, from installation through operation and maintenance to decommissioning.
Truck IDs, license plates, or QR codes on the vehicle itself enable precise identification. On site, engineers have mobile access to vehicle-specific documentation like wiring diagrams and manuals. Mileage and operating data are monitored based on usage, triggering proactive maintenance or checking warranty conditions through usage-based rules.
Digital Twin & Hierarchy
When components are replaced, the digital hierarchy in ERP and FSM updates automatically.
Full Lifecycle Tracking
Track every unit from installation through operation and maintenance to decommissioning.
Precise Identification
Quickly identify vehicles using truck IDs, license plates, or QR codes right on the vehicle.
Mobile Data Access
Engineers get direct on-site access to vehicle-specific documentation like wiring diagrams and manuals.
Knowledge that moves you forward. SERVICE 1 Whitepapers.
Our whitepapers are written for decision-makers in field service, after-sales, and customer service – people who don’t just want to understand where the journey is headed, but above all: how to actually get there in practice.
Practical, concise, and directly applicable – 100% from the world of service.
