Field service for Life Science and medical technology
When service is vital.
SERVICE 1 optimizes processes in life science and medical technology.
For maximum precision and reliability.
Setting benchmarks
in a world of norms.
Progress in medicine does not just mean “better”, but automatically also more responsibility. The equipment for imaging procedures must be calibrated and nothing must be allowed to falsify the results of laboratory tests. The will to be careful alone is not enough. Responsibility must be guaranteed. As part of a comprehensive documentation obligation, in advance with staff who are on site on time and do their job perfectly.
But that’s not all. Because what standards and obligations cannot regulate are agility and efficiency. That’s what we are here for.
We know our way around the network of your specific requirements and make the right adjustments. This includes technical maintenance, the management of service contracts, the fulfillment of all documentation obligations and much more.
With SERVICE 1, you can increase the efficiency of your service and boost the profitability of your organization.
With a promise of effectiveness: Your advantages.
Industry giants
trust in SERVICE 1
SERVICE 1 & Sartorius – together for excellent service
With SERVICE 1, Sartorius is specifically digitalizing its service processes in the technical field service. The focus is on transparent processes, consistent information flows and efficient resource planning. The solution supports service teams in reacting faster and acting better informed on site – for customer service that is convincing and grows with the customer.
Sustainable service processes
Better planning capability
Higher service quality
Centralized Control for Global Field Operations
With SERVICE 1, we implement centralized scheduling for installations and repairs across the entire organization, in all countries where we operate direct service. The software provides us with complete transparency over technician availability, ticket status, and response times, visually structured and organized by specific product groups and technician teams.
SERVICE 1 is a strong and reliable partner with potential for continued growth.