Terms of Use
SERVICE 1 Enterprise Scheduling – Effective date: July 3, 2026 · Version 1.0
1. Provider and Scope
These Terms of Use apply to the use of the SERVICE 1 Enterprise Scheduling solution, including related software, applications, services, documentation and digital data provided by SERVICE 1 GmbH, An der Talle 89, 33102 Paderborn, Germany, registered in the commercial register under HRB 1422 (“SERVICE 1”).
The solution is intended for business customers and supports after-sales, field service and enterprise scheduling processes. These Terms of Use apply in addition to any applicable order form, subscription agreement, data processing agreement or other written agreement between SERVICE 1 and the customer.
2. Acceptance of Terms
By installing, accessing or using the SERVICE 1 Enterprise Scheduling solution, the customer agrees to be bound by these Terms of Use. If the customer does not agree to these Terms of Use, the solution must not be installed, accessed or used.
Where the solution is obtained through Microsoft AppSource, Microsoft Marketplace or another Microsoft store, the applicable Microsoft marketplace terms may also apply to the procurement, deployment or billing process. SERVICE 1 remains responsible for the SERVICE 1 Enterprise Scheduling solution as publisher.
3. License Grant and Authorized Use
Subject to these Terms of Use and the applicable order or subscription agreement, SERVICE 1 grants the customer a limited, non-exclusive, non-transferable, time-limited right to use the solution for the customer’s internal business purposes during the active subscription term.
The right of use is limited to the agreed scope, including the agreed number of user subscriptions, scheduled resources, environments or other usage parameters specified in the applicable order. Additional users, resources or subscriptions may require a separate order or written agreement.
Affiliated companies of the customer may use the solution only where this is expressly covered by the applicable order or agreement. Use by external service partners or other third parties is permitted only if authorized by the customer, covered by the required subscriptions and compliant with these Terms of Use.
Subscription terms, renewal periods, fees, invoicing arrangements and payment obligations are governed exclusively by the applicable order form, subscription agreement or other commercial agreement between SERVICE 1 and the customer.
SERVICE 1 may reasonably verify compliance with agreed subscription and usage limits through technical usage information or administrative reporting generated by the solution without unreasonably disrupting the customer’s business.
4. Customer Responsibilities
The customer is responsible for the proper use of the solution and for ensuring that all users comply with these Terms of Use. In particular, the customer is responsible for:
- ensuring the accuracy, quality, integrity, legality and relevance of customer data entered into or processed through the solution;
- maintaining the necessary IT environment, Microsoft environment, internet connection, devices, credentials and other infrastructure required to use the solution;
- protecting access credentials and preventing unauthorized access to the solution;
- using appropriate security measures, including malware protection and reasonable backup procedures;
- informing SERVICE 1 without undue delay of any suspected unauthorized access, misuse, security incident or material malfunction.
5. Use Restrictions and Acceptable Use
The customer must not, and must ensure that its users do not:
- sell, resell, rent, lease, sublicense, distribute or otherwise make the solution available to unauthorized third parties;
- copy, modify, frame, mirror, adapt or create derivative works based on the solution, except where expressly permitted by law or agreed in writing by SERVICE 1;
- reverse engineer, decompile or otherwise attempt to derive source code, underlying ideas, algorithms, data structures or architecture, except where mandatory law expressly permits this;
- access or use the solution to develop, benchmark or support a competing product or service;
- store, transmit or process unlawful, infringing, defamatory, harmful, discriminatory, malicious or otherwise unauthorized content;
- store or transmit malicious code, viruses, malware or harmful components;
- send spam, mass messages or unsolicited communications in violation of applicable law;
- interfere with or disrupt the integrity, security, availability or performance of the solution or related systems;
- attempt to gain unauthorized access to the solution, related systems, networks or data.
6. Third-Party Services and Microsoft Dependencies
The solution may depend on or interoperate with third-party products and services, including Microsoft services such as Microsoft Dataverse, Microsoft Power Platform, Microsoft Dynamics 365, Microsoft Entra ID, Microsoft AppSource or Microsoft Marketplace, as well as mapping, geocoding, routing or API services.
The customer is responsible for obtaining and maintaining all required third-party licenses, subscriptions, accounts and permissions unless expressly agreed otherwise in writing. Third-party services are governed by their respective providers’ terms. SERVICE 1 is not responsible for outages, changes, discontinuation, data processing activities or limitations of third-party products and services outside SERVICE 1’s control.
If third-party applications are connected to the solution by or on behalf of the customer, the customer is responsible for selecting, authorizing, configuring and monitoring those applications and for ensuring appropriate data protection and security arrangements.
7. Intellectual Property
SERVICE 1 and its licensors retain all rights, title and interest in and to the solution, including all software, applications, documentation, architecture, user interface designs, concepts, workflows, algorithms, interfaces, know-how, trademarks and other intellectual property rights.
No rights are granted to the customer except for the limited rights expressly set out in these Terms of Use or the applicable agreement. Customer data remains the property of the customer. SERVICE 1 may use suggestions, feedback or improvement proposals provided by the customer or users to improve its products and services without restriction, provided that no customer confidential information is disclosed in violation of applicable confidentiality obligations.
The customer grants SERVICE 1 a non-exclusive right to host, copy, process, transmit and display customer data solely as necessary to provide, secure, support and operate the solution.
If the solution becomes subject to a third-party intellectual property claim, SERVICE 1 may procure continued use rights, modify or replace the affected functionality, or terminate the affected services and refund any prepaid unused subscription fees relating to the affected services.
8. Data Protection and Privacy
The customer remains responsible for the lawfulness, accuracy and quality of customer data processed through the solution. SERVICE 1 will process customer data only for the purpose of providing, securing, supporting and operating the agreed solution and improving the solution through aggregated, anonymized or otherwise non-identifiable information where permitted by applicable law, unless otherwise permitted or required by law or agreed in writing.
Where SERVICE 1 processes personal data on behalf of the customer, such processing is subject to the applicable data processing agreement pursuant to Article 28 GDPR. Details regarding SERVICE 1’s privacy practices are available in the SERVICE 1 Privacy Policy.
Privacy Policy: https://www.service1.com/en/privacy-policy-2
These Terms of Use are not a privacy policy. The privacy policy is provided separately.
SERVICE 1 shall maintain commercially reasonable technical and organizational measures designed to protect the confidentiality, integrity and availability of customer data.
SERVICE 1 will notify the customer without undue delay after becoming aware of a confirmed security incident affecting customer data, unless prohibited by law.
SERVICE 1 maintains commercially reasonable backup, recovery and business continuity measures appropriate to the nature of the solution.
9. Confidentiality
Each party shall protect confidential information received from the other party with at least reasonable care and shall use such information only for purposes consistent with the applicable agreement. Confidential information includes, without limitation, customer data, non-public business information, technical information, product plans, software architecture, solution features, data structures, user interface designs, process automation concepts and optimization algorithms.
Confidential information does not include information that is publicly known without breach of confidentiality, already lawfully known to the receiving party, or independently developed without use of the disclosing party’s confidential information.
The confidentiality obligations shall survive termination or expiry of the applicable agreement for five (5) years, or longer where required by law or where trade secrets are involved.
10. Support
SERVICE 1 provides support for the solution in accordance with the applicable order, support agreement or service description. Implementation services, customization, data migration, training or on-site services are not included unless separately agreed in writing.
Support and contact information: https://www.service1.com/en/service-1-direct-contact/
11. Updates, Changes and Availability
SERVICE 1 may provide updates, security patches, improvements, modifications or new versions of the solution. The customer is responsible for using the latest available version where reasonably required for security, compatibility or support, unless this would materially reduce the agreed functionality.
SERVICE 1 aims to provide the solution with commercially reasonable availability and care. However, uninterrupted or error-free operation cannot be guaranteed. Availability may be affected by maintenance, updates, third-party services, customer infrastructure, internet connectivity, force majeure events or other circumstances outside SERVICE 1’s reasonable control.
SERVICE 1 may modify the solution during the subscription term provided that such modifications do not materially reduce the core functionality of the solution.
Neither party shall be liable for delays or failures caused by events beyond its reasonable control, including force majeure events such as natural disasters, war, cyberattacks, governmental actions, labor disputes or widespread internet outages.
12. Warranty
SERVICE 1 warrants that the solution will substantially conform to the applicable contractual documentation and that SERVICE 1 has the rights required to provide the solution to the customer. The customer must notify SERVICE 1 of defects without undue delay and provide a reasonable description of the issue and any relevant information available to the customer.
SERVICE 1 is not responsible for defects, interruptions or limitations caused by improper use, unauthorized modifications, unsupported environments, customer infrastructure, third-party products or services, externally corrupted data or code, or other circumstances outside SERVICE 1’s area of responsibility.
Except as expressly stated in these Terms of Use or mandatory applicable law, the solution is provided without additional warranties, guarantees or representations.
13. Limitation of Liability
SERVICE 1 is liable without limitation for damages caused intentionally or fraudulently and for damages resulting from injury to life, body or health. Statutory liability under the German Product Liability Act remains unaffected.
In cases of gross negligence, liability shall be governed by applicable statutory law. In cases of simple negligence, SERVICE 1 is liable only for breaches of material contractual obligations and only for foreseeable and typical contractual damages.
Unless mandatory law provides otherwise, SERVICE 1 is not liable for indirect damages, consequential damages, loss of profits, loss of revenue, loss of business opportunities or loss of goodwill. Any limitation of liability shall apply only to the extent permitted by applicable law or agreed in the applicable commercial agreement.
The above limitations also apply to the personal liability of SERVICE 1’s employees, agents and representatives.
14. Suspension and Termination
The customer’s right to use the solution ends when the applicable subscription, order or agreement expires or is terminated. SERVICE 1 may suspend access to the solution if the customer materially breaches these Terms of Use, exceeds the agreed scope of use, endangers the security or integrity of the solution, or is in material payment default and fails to remedy the breach within a reasonable period after notice.
Upon termination or expiry, the customer is responsible for exporting its customer data in due time where export functionality is available. After the end of the agreement, SERVICE 1 may delete remaining customer data from the systems used to provide the solution, unless SERVICE 1 is legally entitled or required to retain it.
Customer data may remain available for export for up to thirty (30) days following termination unless otherwise agreed or required by applicable law. Backup copies may be retained for a limited period in accordance with SERVICE 1’s backup and deletion procedures.
15. Relationship with Microsoft
Microsoft is not responsible for providing support, maintenance, warranty or professional services for the SERVICE 1 Enterprise Scheduling solution unless expressly stated in Microsoft’s own applicable terms. Microsoft may process marketplace, billing, transaction, contact or usage information in accordance with Microsoft’s applicable marketplace terms and privacy documentation.
These Terms of Use apply between SERVICE 1 and the customer for the SERVICE 1 Enterprise Scheduling solution. Microsoft’s own terms apply separately to Microsoft products, services and marketplace functionality.
Microsoft is not a party to these Terms of Use except where required by applicable Microsoft Marketplace policies.
Neither party shall use the solution in violation of applicable export control, sanctions or trade laws, including those of the European Union, Germany and the United States, where applicable.
The solution may include third-party open-source software components that are subject to their respective open-source license terms. Information regarding such third-party open-source software components and the applicable license terms is available in the Third-Party Notices provided with the solution or will be made available by SERVICE 1 upon reasonable request. In the event of any conflict between these Terms of Use and the applicable open-source license terms, the applicable open-source license terms shall prevail solely with respect to the relevant open-source software component.
In the event of any conflict between these Terms of Use, an applicable Order Form, Subscription Agreement or Data Processing Agreement, the following order of precedence shall apply: (i) the Data Processing Agreement with respect to data protection matters only; (ii) the applicable Order Form or Subscription Agreement; and (iii) these Terms of Use.
16. Governing Law and Jurisdiction
These Terms of Use and all disputes arising from or in connection with them are governed by German law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and excluding conflict-of-law rules.
Where the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is Paderborn, Germany.
17. Entire Agreement
These Terms of Use, together with the applicable Order Form, Subscription Agreement, Data Processing Agreement and any documents expressly incorporated by reference, constitute the entire agreement between the parties regarding the use of the solution and supersede all prior oral or written understandings relating to the same subject matter.
18. Contact
For legal, support or product-related questions, please contact:
SERVICE 1 GmbH
An der Talle 89
33102 Paderborn
Germany
Website: https://www.service1.com/
Support contact: https://www.service1.com/en/service-1-direct-contact/
General inquiries: [email protected]© 2026 SERVICE 1 GmbH. All rights reserved.