SERVICE NXT 2026 – Field Service Conference. Frankfurt – 07. Mai 2026.
FUTURE. VALUE.
|
The service will certainly change. But what’s in it for you?
The challenges in service are well known: a shortage of skilled workers, digital expectations, demands for sustainability. At the same time, technology is advancing rapidly. What is needed is the courage to embrace this change. And new approaches are needed – approaches that arise from dialogue.
SERVICE NXT is the new conference for anyone who holds a position of responsibility in the service sector and wants to play an active role in shaping change.
SERVICE NXT 26. Be there. Frankfurt on 7 May 2026.
SERVICE NXT brings together people who not only want to improve service, but also make it sustainable for the future.
Visionary.
SERVICE NXT 2026 is more than a conference; it is a joint step forward. An invitation to actively shape the future of service. This is where ideas, partnerships and impulses are created that strengthen service organisations in the long term. Here you can see how service is becoming stronger: through the right mix of modern technology, proven process know-how and genuine practical experience. Digital and human – the future of service that is already delivering benefits today.
Practical.
What can you expect? Real insights from practical experience. We talk openly about what works. And what doesn’t. We discuss your next steps: Could this already be Agentic AI? Or do you first need someone who understands your processes? When does technology take over tasks independently? And where does the human element remain at the centre?
- Learn from pioneers how modern service works
- Make valuable contacts
- Take away concrete solutions for your own everyday service work
Together.
This is where people who drive change in service come together. Whether you are just starting your transformation or already in the middle of it, everyone here understands that there is a common goal: better service.
- Service decision-makers who explore new avenues and share their vision with like-minded people
- Technicians and dispatchers who are helping to shape the service of tomorrow
- IT managers who drive digitalisation forward responsibly
Preliminary agenda 26 – the complete programme will follow shortly.
6 May from 7 p.m. Pre-event get-together
On the evening before the event, we invite all participants to a relaxed get-together, including light refreshments.
09:00 – Introduction, keynotes & inspiration
Inspiration from industry thought leaders – with a specific focus on AI, technology use and real-life success stories from everyday service.
10:15 Uhr – Guided Peer Exchange
Moderated exchange in small groups – for honest insights on equal terms.
11:30 Uhr – Best Practices
Learn from the best: practical solutions, real figures, tangible expertise.
All day – Expo & Partner-Lounge
Technologies and tools that are shaping the field service of tomorrow – experience them live with our partners.
14:30 Uhr – Hands-on Workshops
Further best practices from real life – compact, relevant, immediately applicable.
16:00 Uhr – Panel-discussions
Different perspectives, one topic: customers, partners and experts discuss the challenges and opportunities in service together.
17:00 Uhr – Get Together & Networking Moments
Exchange, new ideas and good conversations – in a relaxed atmosphere.
Registration for the NXT 26
Register here free of charge for SERVICE NXT 2026. Be our guest on 7 May 2026 in Frankfurt and meet the field service industry to shape the service of the future together.
That was SERVICE NXT 2025
A day full of inspiration, exchange and practical knowledge – with experts and decision-makers from the field service industry.
Trends were evaluated, best practices shared, and new perspectives opened up. Keynotes, panels, and workshops focused on what really matters: solutions that improve service.
Service NXT 2025 was both a platform and a meeting place – for everyone who is thinking ahead about field service.
Video abspielen
FAQ – Frequently asked questions
SERVICE NXT 2026 – Frankfurt – 7 May 2026 from 9:00 a.m. to approx. 5:00 p.m.
The SERVICE NXT conference will take place at a venue that exudes innovation and creativity: Design Offices Frankfurt Wiesenhüttenplatz. Located right in the heart of the city, this modern conference space offers the perfect atmosphere for forward-thinking ideas and exchange within the field service industry. An inspiring environment that opens up new perspectives – just the right setting for SERVICE NXT!
SERVICE NXT
DesignOffice Frankfurt Wiesenhüttenplatz
Wiesenhüttenplatz 25
60329 Frankfurt am Main
Getting to SERVICE NXT
The Design Offices Frankfurt Wiesenhüttenplatz are centrally located and easily accessible – whether you are travelling by plane, train or car:
By plane: From Frankfurt Airport (FRA), you can reach the location in approximately 15 minutes by S-Bahn (S8/S9 towards Hanau, get off at Hauptbahnhof) or by taxi.
By train: Frankfurt Central Station is just a few minutes’ walk away – perfect for a convenient journey by train.
By car: Parking is available in the surrounding car parks, e.g. the Baseler Platz car park or the Hauptbahnhof Süd car park.
Scandic Hotel Frankfurt
Wilhelm-Leuschner-Straße 44
Frankfurt am Main
Premier Inn Frankfurt
Elbestraße 7
60329 Frankfurt/Main
Yes, participation in SERVICE NXT 2026 is completely free of charge. We invite you to become part of this conference.
We are currently working on an exciting agenda that combines practical workshops, keynote speeches and open discussion panels. The full agenda will be available shortly.
No, SERVICE NXT 2026 will be held as an in-person event only and will not be recorded. Why? Because genuine exchange, genuine networking and genuine change happen through direct interaction. During breaks, in discussions, in spontaneous conversations. Would you like to be part of this energy? Then secure your place.
We are able to offer you various packages. For details, please contact Ronny Busch, our partner manager [email protected] .
If you have any questions about registration, the programme or organisational details, please contact us at [email protected] .
SERVICE 1. Better. For your field service.
For over 30 years, international market leaders have placed their trust in SERVICE 1.
