SERVICE NXT 2026 – Field Service Conference. Frankfurt – 07. Mai 2026.
FUTURE. VALUE.
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The service will certainly change. But what’s in it for you?
The challenges in service are well known: a shortage of skilled workers, digital expectations, demands for sustainability. At the same time, technology is advancing rapidly. What is needed is the courage to embrace this change. And new approaches are needed – approaches that arise from dialogue.
SERVICE NXT is the new conference for anyone who holds a position of responsibility in the service sector and wants to play an active role in shaping change.
SERVICE NXT brings together people who not only want to improve service, but also make it sustainable for the future.
Visionary.
SERVICE NXT 2026 is more than a conference; it is a joint step forward. An invitation to actively shape the future of service. This is where ideas, partnerships and impulses are created that strengthen service organisations in the long term. Here you can see how service is becoming stronger: through the right mix of modern technology, proven process know-how and genuine practical experience. Digital and human – the future of service that is already delivering benefits today.
Practical.
What can you expect? Real insights from practical experience. We talk openly about what works. And what doesn’t. We discuss your next steps: Could this already be Agentic AI? Or do you first need someone who understands your processes? When does technology take over tasks independently? And where does the human element remain at the centre?
- Learn from pioneers how modern service works
- Make valuable contacts
- Take away concrete solutions for your own everyday service work
Together.
This is where people who drive change in service come together. Whether you are just starting your transformation or already in the middle of it, everyone here understands that there is a common goal: better service.
- Service decision-makers who explore new avenues and share their vision with like-minded people
- Technicians and dispatchers who are helping to shape the service of tomorrow
- IT managers who drive digitalisation forward responsibly
The agenda for SERVICE NXT 26 – the Field Service Conference
The agenda for SERVICE NXT 26 highlights what matters most in field service today: concrete use cases, practical approaches and relevant insights for more efficient service processes. Further exclusive partners, additional topics and inspiring speakers will be added in the coming weeks.
Pre-event get-together – 6 May from 7.00 pm
The evening before, we’ll be inviting all participants to a relaxed get-together – including light refreshments.
The day begins: Arrive. Register. Network.
What if the future of service has already begun and simply needs to be embraced?
Join us as we take a look at the key trends in field service: from AI and digitalisation to new ways of working together, and how we can make the most of these developments in the future – in a human, collaborative, digital and sustainable way.
SERVICE 1 – Keynote presentation – Digitalisation of future-proof service processes
AI is transforming service. But who decides how? – Between automation and human judgement.
How SERVICE 1 puts AI and digitalisation into practice: Used sensibly. Designed with people in mind.
Networking and discussions with experts at the exhibition stands.
Four rooms. Four themes. One common question: How is service evolving?
Group 1: The future of field service
Dr. Mirosław Dynia, SERVICE 1
From agents to time tracking: what modern service processes look like.
Group 2: Service organisation vs. customer service
Johannes Parensen, SERVICE 1
How do companies that make money solely from providing services organise themselves?
Group 3: Implementing a digital service strategy
Dr. Thorsten Giesa, ARGON
Customer focus and operational excellence as drivers of digital innovation.
Group 4: Service of the future
Regina Schrank and Jonas Schatton, FIR an der RWTH Aachen
Which internal changes really matter now
Networking, dining and discussions with experts at the exhibition stands.
STIEBEL ELTRON · SERVICE 1
How AI business cases in the service sector are identified, tested in real-world scenarios and integrated into the service strategy.
Choose from four in-depth parallel sessions. Practical knowledge drawn from real-world projects.
Concrete. Practical. Actionable. Learn from those who are already doing it.
Group 1: Process automation using AI at Stiebel Eltron
STIEBEL ELTRON & SERVICE 1
From service order to intelligently controlled process chain.
Group 2: Nothing works without SAP
SERVICE 1
Best practices for field service management and S/4HANA integration.
Group 3: Context rather than searching – automatically accessing knowledge within the field service process
Roman Senger / EMPOLIS
Technicians search, ask questions, wait. What if the relevant information appeared automatically – for the right job, at the right moment?
Group 4: Field Service Management for Plant and Mechanical Engineering
Proalpha
Quick to implement, quick to benefit from. Out-of-the-box solutions with Proalpha FSM
Networking and discussions with experts at the exhibition stands.
ABUS · DWT · Empolis · FIR · SERVICE 1 im Austausch
The technology is available – the question is how we use it. An open discussion about the expectations, experiences, opportunities and challenges facing modern service organisations. No script, no prepared answers.
KVD · SERVICE 1
The key takeaways from the day and a look ahead.
The day is drawing to a close, but the conversations continue.
Voices from SERVICE NXT
Meet leading figures from the worlds of business, technology and strategy – and discover the insights that truly drive service forward.
Our speakers will show you how modern service works today – and what will be possible tomorrow.
Strong partners. On the ground. On stage. Here for you.
In addition to the conference programme, we will be showcasing leading and relevant companies, institutes and associations from the industry in dedicated exhibition areas at SERVICE NXT.
Argon & Co
Strategy, ideas, support – that’s just the start. We work alongside our clients to develop ideas, navigate periods of upheaval and emerge stronger as a result. To continue on the path of adaptation, recalibration and refinement. To transform the way their business operates at every level and realise its full potential.
Come and meet Argon & Co at the SERVICE NXT Partner Expo.
Industry leaders rely on Empolis’ AI-based knowledge management
Empolis is a leading provider of AI-based knowledge management solutions for the industrial sector. As part of the Proalpha Group, Empolis accelerates digital transformation using proven standard SaaS software and extensive industry and process expertise.
Come and meet Empolis at the SERVICE NXT Partner Expo.
Work with us to develop your future service portfolio
Optimising production processes is at the heart of what we do. The focus now is on seamlessly integrating technological innovations and designing production processes alongside the relevant application systems in such a way that they are not only efficient, but also sustainable and future-proof.
Come and meet FIR at the SERVICE NXT Partner Expo.
A leading provider of CPQ solutions for the digitalisation of sales processes for complex products.
camos is the leading provider of Configure-Price-Quote (CPQ) software. B2B companies with technically complex products, such as Siemens, Schindler and Liebherr, use it in their sales departments worldwide to efficiently configure and quote their products. The software supports sales staff or is integrated into websites and e-commerce channels, enabling customers to configure products themselves using guided selling and 3D visualisation.
Come and meet camos at the SERVICE NXT Partner Expo.
Business software for small and medium-sized enterprises
Proalpha is a partner of SERVICE NXT and will have a stand at the event. The company presents practical solutions and tools that enable service organisations to digitise their processes, create transparency and make their services more efficient in the long term. Take the opportunity to speak to us in person at SERVICE NXT.
Come and meet Proalpha at the SERVICE NXT Partner Expo.
Book partner packages on SERVICE NXT?
Would you like to participate in SERVICE NXT as a partner or exhibitor?
We offer a range of partnership packages – from a targeted presence to a prominent role at the conference.onferenz.
Please feel free to get in touch – we can discuss which package suits you best: [email protected]
That was SERVICE NXT 2025
A day full of inspiration, exchange and practical knowledge – with experts and decision-makers from the field service industry.
Trends were evaluated, best practices shared, and new perspectives opened up. Keynotes, panels, and workshops focused on what really matters: solutions that improve service.
Service NXT 2025 was both a platform and a meeting place – for everyone who is thinking ahead about field service.
Video abspielen
FAQ – Frequently asked questions
SERVICE NXT 2026 – Frankfurt – 7 May 2026 from 9:00 a.m. to approx. 5:00 p.m.
The SERVICE NXT conference will take place at a venue that exudes innovation and creativity: Design Offices Frankfurt Wiesenhüttenplatz. Located right in the heart of the city, this modern conference space offers the perfect atmosphere for forward-thinking ideas and exchange within the field service industry. An inspiring environment that opens up new perspectives – just the right setting for SERVICE NXT!
SERVICE NXT
DesignOffice Frankfurt Wiesenhüttenplatz
Wiesenhüttenplatz 25
60329 Frankfurt am Main
Getting to SERVICE NXT
The Design Offices Frankfurt Wiesenhüttenplatz are centrally located and easily accessible – whether you are travelling by plane, train or car:
By plane: From Frankfurt Airport (FRA), you can reach the location in approximately 15 minutes by S-Bahn (S8/S9 towards Hanau, get off at Hauptbahnhof) or by taxi.
By train: Frankfurt Central Station is just a few minutes’ walk away – perfect for a convenient journey by train.
By car: Parking is available in the surrounding car parks, e.g. the Baseler Platz car park or the Hauptbahnhof Süd car park.
Scandic Hotel Frankfurt
Wilhelm-Leuschner-Straße 44
Frankfurt am Main
Premier Inn Frankfurt
Elbestraße 7
60329 Frankfurt/Main
Yes, participation in SERVICE NXT 2026 is completely free of charge. We invite you to become part of this conference.
We are currently working on an exciting agenda that combines practical workshops, keynote speeches and open discussion panels. The full agenda will be available shortly.
No, SERVICE NXT 2026 will be held as an in-person event only and will not be recorded. Why? Because genuine exchange, genuine networking and genuine change happen through direct interaction. During breaks, in discussions, in spontaneous conversations. Would you like to be part of this energy? Then secure your place.
We are able to offer you various packages. For details, please contact Ronny Busch, our partner manager [email protected] .
If you have any questions about registration, the programme or organisational details, please contact us at [email protected] .
SERVICE 1. Better. For your field service.
For over 30 years, international market leaders have placed their trust in SERVICE 1.
