Microsoft Dynamics 365 Field Service expand intelligently
FSM for modern service organizations
Microsoft Dynamics 365 is the central platform for service processes and digital transformation in many companies. However, standard features are often insufficient for technical field service and field service management.
SERVICE 1 specifically enhances Microsoft Dynamics 365 Field Service with powerful features for scheduling, resource planning, mobile field service, knowledge management, and contract management.
MS Dynamics tackles many challenges.
Our add-on solves your service ones.
Microsoft Dynamics enables a seamless digital transformation of the entire company – from the Internet of Things to billing.
However, your service organization has processes that are so specific that they are not adequately mapped by a globally designed solution. In addition to the processes, there are typical challenges: Your service organization is no longer just about efficiency or costs – new regulations also need to be met, such as those resulting from global goals like sustainability.
A solution that works independently of Dynamics is only of limited use: the effort for integration and maintenance causes additional costs – regardless of whether all functionalities can be used. That is why it is not about supplementing MS Dynamics – it is about enhancing MS Dynamics.
Familiar integrated.
Service neu gedacht.
SERVICE 1 combines process expertise with software know-how and offers you a specially created integration for Microsoft Dynamics 365. The plug-in technology masters this smoothly and without system interruptions. Your employees continue to work on the familiar user interface.
With SERVICE 1, nothing seems to change – except that the performance range of your digital service organization takes a significant leap forward. We offer you a range of modules or the “best-of-breed” solution. Scheduling, for example, increases the flexibility and scope of your planning board, while Contract Management allows you to manage your customer relationships and work cost-effectively. Your requirements decide.
The Scheduling Solution for MS Dynamics
SERVICE 1 enhances Dynamics 365 Field Service with algorithm-based resource planning—manual, assisted, or fully automated. SLAs, qualifications, location, capacity, and spare part availability are automatically taken into account, and changes in day-to-day operations are factored into the schedule in real time.
Our solutions for your MS Dynamics:
FAQs about Microsoft Dynamics 365 Field Service
Microsoft Dynamics 365 Field Service is a platform for the digital management of field service, service, and maintenance processes. Companies can use it to plan service calls, schedule technicians, manage mobile service processes, and efficiently document service activities.
Dynamics 365 Field Service improves scheduling, increases field service productivity, reduces response times, and helps companies digitize their service processes. In addition, service levels, resources, and contracts can be managed centrally.
SERVICE 1 enhances Microsoft Dynamics 365 with powerful features for intelligent scheduling, mobile field service, contract management, knowledge management, and data-driven service analytics. The integration takes place entirely within the existing Dynamics environment.
Microsoft Dynamics 365 Field Service is particularly well-suited for companies in the mechanical and plant engineering, medical technology, building services, energy, and telecommunications industries, as well as for technical service organizations with complex field service processes.
Intelligent scheduling automatically optimizes the assignment of service technicians based on their qualifications, availability, priorities, locations, and service-level agreements. This significantly reduces travel time, costs, and response times.
Yes, SERVICE 1’s field service solution is officially listed on the Microsoft Marketplace. SERVICE 1 enhances Dynamics 365 with enterprise resource planning—resulting in a first-time fix rate that’s up to 12% higher and travel times that are up to 20% shorter.