Mastering bottlenecks. 

A shortage of skilled workers is always a shortage of knowledge. Long-serving employees prefer to keep their knowledge to themselves and take their experience with them when they retire. Vacancies are difficult to fill because there are simply too few people available. The number of career changers is rising. And they are expected to perform well as quickly as possible. After all, there is no shortage of work.

In the end, it’s not just about building up know-how, but also about transferring knowledge quickly.
And it’s about getting more done with fewer people.

The good news is that you automatically solve these challenges as part of the digital transformation of your field service.

First of all, there is knowledge management. Knowledge remains in the company and is made available at all times. Anywhere, online and offline. And of course multilingual. Training time is reduced. The first-time fix rate increases considerably. And staff turnover decreases – because success increases motivation. Especially as every move is another piece of experience.

We are happy to support you in setting up a knowledge database and implementing tools such as tablet or mobile apps.

The use of AI and bots provides you and your teams with further relief. These can take over routine tasks and also support your employees as a virtual partner.

Thanks to preventive service, you no longer need routine tours. You no longer have to visit the customer to decide whether and how something needs to be done. Now you only need to set off when the job is clearly outlined. And everyone knows what to do. Automated route planning saves a lot of time here, which means more appointments can be kept.

Further empty runs are avoided through automated warehouse scheduling. We help ensure that new employees are trained more quickly and can spend their time doing what they do best.