SERVICE 1 Service Center
The right service. Before the first customer contact.
None of your departments has more contact with customers than your service organization. So it’s all the better when everything has been thought of before the phone rings or an email arrives – and everything runs like clockwork afterwards. Organizationally, technically, economically, and on a human level.
With Service 1, the customer remains the focus.
And with you.
Each new request generates a series of processes and requires a balancing act between efficiency and customer satisfaction.
With the SERVICE 1 service center, this conflict of objectives becomes a win-win situation: your customers’ satisfaction increases because your service is so efficient and reliable.
In principle, Service Center is a comprehensive digital solution for your service organization that allows you to improve every step of a service process in a targeted manner. From scheduling to automatic report generation.
The solution includes priorities, SLAs, the number and qualifications of your employees, available resources, materials and much more.
Together, we analyze the processes, link the results, and integrate them into your existing IT landscape.
This means you benefit twice over: you get the most out of every service process – and you work with a familiar user interface.
With software that intuitively guides and relieves your employees
With self-service options that free up specialists and help your customers immediately. We already use new technologies such as AI as a building block for your solutions – where it makes sense.
This allows you to meet or exceed your customers’ expectations. Through customer-oriented scheduling, flexibility, fast response times and rapid order processing. Right through to invoicing.
Your advantages at a glance
Delight customers
Reduce costs
Increase efficiency
Stiebel Eltron has been relying on SERVICE 1 for over 10 years
SERVICE 1 accompanies Stiebel Eltron through all technical customer service processes – from quotation preparation to contract activation and deployment planning.
Our solution provides technicians with all order details directly on their mobile device, automatically recognizes spare parts via part numbers and also provides all important information offline.
SERVICE 1 ensures greater efficiency, clarity, and digital security throughout the entire service process.
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Better service. Fast.
The quick wins.
The Quick Wins show the roadmap for service transformation, highlight your service potential and provide answers on topics such as scheduling or knowledge management. You always receive results that you can work with immediately. From recommendations for action to concrete decision templates. And: always at a fixed price. This makes your start calculable. And your path too.