SERVICE 1.
For your pole position.
Erfolgsstory
The name SERVICE 1 encapsulates the essence of our company history, which began as GMS Development in the 1990s. From the very beginning, we developed software solutions for better field service. On a large scale and worldwide. Our focus has always been on making our customers’ service the best in their industry.
Technologies and challenges may change, but we remain a constant and offer guidance. With a name that stands for the success of our customers. Now and in the future.
2025 – The SERVICE NXT Conference
In 2025, we hosted our first conference, SERVICE NXT, setting a new standard. As a beacon for the field service industry, it became the central platform for exchange, innovation, and real-world practice.
2025 – Agentforce Field Service
In 2025, SERVICE 1, a long-standing Salesforce partner, will become part of the exclusive Early Adopter Program for Agentforce. This is another step toward working with Salesforce to create innovative service experiences—right where customer service is being reimagined: intelligent, fast, and close to people.
2025 – Partnership with Proalpha
In 2025, SERVICE 1 will embark on a strong partnership with Proalpha. Two experts, one common goal: to make service processes more intelligent, integrated, and future-proof. Together, we are setting new standards in field service management – directly in the ERP context.
2024 – GMS becomes SERVICE 1
GMS is becoming SERVICE 1 and continuing to focus consistently on field service. Over the past 30 years, the company has developed into a specialist in field service processes, with extensive knowledge of business processes in field service and the efficient implementation of technologies. The similarity of the company and product names underscores our significant field service expertise and our commitment to providing our customers with exceptional field service solutions based on technical and technological expertise.
2023 – SERVICE 1 Field service for MS Dynamics and SugarCRM
SERVICE 1 has once again demonstrated its innovative strength: since 2023, our field service solution can also be seamlessly integrated into SugarCRM and Microsoft Dynamics. This gives our customers maximum flexibility in choosing their CRM platform and enables them to manage their service processes efficiently and holistically. This expansion not only strengthens customer loyalty, but also ensures optimized processes and increased efficiency—another step that establishes SERVICE 1 as a leading partner in the field of field service solutions.
2020 – SERVICE 1 and SAP
SERVICE 1 has reached another milestone: With the successful go-live of our Field Service Management solution in SAP, we offer companies a future-proof and powerful platform for optimizing their service processes. We have been listed in the SAP App Store since 2020, thereby consolidating our leading role in technology and platform integration. Seamless integration with SAP enables our customers to streamline their service processes and strengthen their customer relationships in the long term – further confirmation of SERVICE 1's innovative strength.
2019 – First appearance in the Gartner Magic Quadrant
In 2019, SERVICE 1 was listed for the first time in the prestigious Gartner Magic Quadrant for Field Service Management Solutions – a decisive milestone that catapulted us into the top league of global leaders. Since then, we have stood side by side with industry giants such as SAP and Salesforce, proving that SERVICE 1 is recognized as a powerful and forward-thinking partner in the field service industry. This recognition not only underscores our strong growth and innovative strength, but also confirms our goal of empowering customers worldwide with excellent solutions.
From 2010 – SERVICE 1 and Salesforce
SERVICE 1 has reached a significant milestone: the successful go-live of our Field Service Management solution in Salesforce is proof of our commitment to providing innovative and efficient solutions for the challenges of field service. We have been listed on Salesforce AppExchange since 2016 and are a leader in technology and platform integration. Through seamless integration with Salesforce, we enable companies to better manage their service processes, strengthen their customer relationships, and maximize operational efficiency—further proof of the flexibility and power of SERVICE 1.
Since 1995 – Successfully in the cloud with SERVICE 1
The strategy of positioning itself in the field service sector paid off, as it soon acquired well-known customers such as Miele, Coca-Cola, and Vaillant. GMS also made groundbreaking technological decisions and switched to cloud architecture at an early stage. The product resulting from this strategy: SERVICE 1.
From 1987 onwards – focus on field service
In the 1990s, when numerous companies launched CRM systems, GMS specialized early on in field service. This step enabled them to leverage their expertise while setting themselves apart from the competition.
1987 – Founding of GMS Development
SERVICE 1 was founded in 1987 as a management consulting and software development company, GMS for short. Its goal was to advise companies and support them with software solutions. Even in its early stages, GMS collaborated with industry giants such as Nixdorf and Microsoft, with a focus on customer-oriented software and CRM development.