Wait.
Without losing time.
SERVICE 1 makes complex B2C service management simple. For technicians who specialize in
technicians who can concentrate on repairing and customers who experience real reliability.
When service is not a question of technology.
But of technicians.
Even in a company with thousands of service staff and hundreds of service vehicles, it’s all about the one single technician: the one who gets to the customer quickly and solves the problem immediately and perfectly. Conversely, the sum of the individual customers adds up to a large number.
And makes the planning and management of B2C service a daunting task for any manufacturer. Or a job that is done routinely and reliably. With SERVICE 1.
Now your technicians can finally do what they do best and what they love to do: repair. Your customers will be impressed by your reliability and commitment, and: Satisfied customers are an important competitive factor.
You can also optimize your returns management. This reduces storage costs. In addition, you can track warranty cases in order to carry out targeted product maintenance, which significantly reduces warranty and service costs.
This is made possible by our solutions such as scheduling, self-service and knowledge management. It’s always about moving people – and huge amounts of data. We can do that. For one of Germany’s largest white goods companies, among others. Also for B2B.
Because we’re all about service.
Maintenance-free: Your advantages.
Stiebel Eltron has been relying on SERVICE 1 for over 10 years
SERVICE 1 accompanies Stiebel Eltron through all technical customer service processes – from quotation preparation to contract activation and deployment planning.
Our solution provides technicians with all order details directly on their mobile device, automatically recognizes spare parts via part numbers and also provides all important information offline.
SERVICE 1 thus ensures greater efficiency, clarity and digital security throughout the entire service process.
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