The key to a successful key account.
SERVICE 1 ensures end-to-end digitalized service processes in building technology.
For maximum system availability and economically optimized operations, B2B and B2C.
Digitization with SERVICE 1.
Inherently more economical.
For a major customer, the maintenance or repair of a system is symbolic of the performance of the entire organization. The degree of customer satisfaction has a much greater impact than with a private customer.
Therefore, firstly, fast, effective action is required. Secondly, a field service with maximum efficiency and, thirdly, state-of-the-art technology. And as large as a customer may present itself, day-to-day practice is small-scale, which needs to be organized on a large scale.
Sometimes it involves different tasks in a variety of properties that require different skills, tools and spare parts. If it is a specialized service provider, for example HVAC, there are always unpredictable deadlines in addition to regular work. But they still have to be taken into account. In addition, air conditioning technology in particular is becoming more complex.
All of this also applies to support for private customers. B2B and B2C are now proving to be congruent. This also applies to the solution: digitizing your service organization with SERVICE 1. You benefit from several effects:
Optimized scheduling controls the deployment of your technicians, reduces travel costs and idle times – and also counteracts the shortage of skilled workers through efficient planning. Preventive maintenance raises the reliability of building technology to a new level. Service partners are integrated and have the same level of knowledge and performance as your own staff. This allows you to avoid rework and bridge interfaces.
Digital building models (BIM) naturally also include the technical building equipment (TGA) and also offer your technicians visual access when coordinating maintenance or project orders.
Carved in stone: Your advantages.
Industry giants
rely on Service 1
SERVICE 1 and INOTEC – greater clarity for technical service
INOTEC relies on SERVICE 1 to future-proof its technical customer service. Our solution helps to plan service calls more effectively, streamline processes, and make information available digitally – exactly where it is needed. What SERVICE 1 does for INOTEC’s field service:
- More clarity, less manual effort
- Better planning of maintenance and troubleshooting
- direct access to relevant information
Independent service, customized as standard.
SERVICE 1 proved to be the ideal solution for SMA Solar. Right from the start, the project was characterized by a structured and cooperative approach. The kickoff of the project laid the foundation for a successful collaboration, in which clear communication and common objectives were at the forefront.
Efficient process control
Increased customer satisfaction
Improved system integration
SERVICE 1 strengthens customer service
With SERVICE 1, Stiebel Eltron optimizes central service processes – from resource planning to technician support in the field. The solution integrates seamlessly into existing systems and ensures clear processes, faster response times, and better information in technical support.
More efficient service operations
Higher customer satisfaction
Central data availability
