All we do is provide service.
“We can only provide service” is first and foremost a commitment we make to ourselves. For this to become a promise, at least three things must be right: the content, the technology, and the people. Because the fourth factor is you.
Our principles.
The present is characterized by rapid change. Anyone who wants to secure and shape the future needs service as the key to success. That is why our offering is service-oriented. Each of our products and services is a solution that helps our customers better serve their own customers.
This goal is our mission. To achieve it, we see ourselves as partners and strive for the best possible quality in every aspect of our work.
The processes in service have been the same since the beginning: order acceptance, planning the deployment of employees, spare parts procurement and stocking, maintenance and repair, travel, contracts, billing.
However, when these processes cannot be changed, they must be significantly improved. This requires better technology. We use it. Targeted. For a fast ROI and long-term profitability.
We think holistically about processes and don’t just look at individual components – we look at systems. We build bridges, create interfaces, and integrate solutions. This networking makes service faster, more effective, and more cost-efficient. The end result is a level of service quality that motivates everyone and increases customer satisfaction.
Our customers’ success depends largely on the strength of our team. We foster a culture in which every team member can reach their full potential. In a diverse environment where everyone’s contributions are respected and valued. This cohesion enables us to achieve our customers’ goals and our own.
Enable outstanding Field Service
Service is in our DNA
SERVICE 1 Management Team
The management team at SERVICE 1 sees itself as both a strategist and a coach, promoting agility and self-organization. It works because people with different skills and areas of expertise work toward a common goal. This is the only way to ensure that each employee is individually encouraged and supported. This is the only way to create a working environment in which everyone is seen and valued. This is the only way to achieve shared success in the end.