Software that achieves everything.
Even the goals of our customers.
IT is not an end in itself. This is becoming clearer than ever before. The digital transformation of service organizations is increasingly taking center stage, and different goals arise depending on the position: While the CIO is concerned with a functioning IT landscape, the CEO is focused on growth and profitability. With SERVICE 1, you can achieve both.
Solutions that fit strategically.
And integrate technically.
SERVICE 1 is the name of our company and our software: a modular, managed cloud service that covers all the processes of a field service solution. This allows you to derive ideas from your strategies and bring them to life.
SERVICE 1 uses a native solution on the Force.com platform (AppExchange) as a basis. Cloud-based and robust.
This application gives you a holistic view of your service processes and thus comprehensive control options for your entire service organization.
You can also use solutions at any point in the process chain. For example, for contract management, knowledge transfer or scheduling. Back office and mobile, on modern user interfaces and with AI-supported functions.
We integrate all of this efficiently and flexibly into existing system environments – e.g. ERP, PLM and SLM. Our powerful integration service ensures reliable data exchange and a consistent process landscape.
„Service 1 is a field service software that breaks down silos, intelligently networks systems and uses AI to create real added value. For our customers and their end customers alike.“
Carsten Müller SERVICE 1, CEO
You know where you stand and where you want to go.
SERVICE 1 takes you there.
SERVICE 1 provides you with technologies that are robust – and scalable. Now you can synchronize your IT strategy with your company’s goals. Our solutions will support you throughout the day. So you can break new ground and go the whole way with peace of mind.
The AI strategy
Artificial intelligence works best when it is used intelligently. That is why we offer you specialists who allow AI to unfold where it is worthwhile for you. Our SERVICE 1 Platform is the prerequisite for this; AI technologies are already integrated here.
These include Agentforce from Salesforce and solutions from Empolis for knowledge management. This makes the SERVICE 1 Platform a secure foundation and the link in your IT landscape. Here, AI strategies and service expertise create synergies. Real ones.
AI at SERVICE 1
Independent, centralized, efficient
Whether with or without Salesforce CRM: SERVICE 1 runs independently and enables centralized control of all data and processes within your Customer 360 environment.
The result: high transparency, measurable increase in efficiency and optimized use of resources.
