Integration Service
Networked systems. Maximum effect.
SERVICE 1 connects your systems to form a seamless service chain – for less effort, more transparency and greater added value.
Do the important better.
Leave out the rest.
When systems such as deployment planning, spare parts availability, contract management and mobile service applications work together, a continuous service chain is created. This makes all work easier, especially as manual effort and duplicate data entry are simply eliminated. The relevant information and functions are available in the right place at the right time – for everyone involved.
We integrate CRM, ERP and PLM systems into a standardized data and process landscape so that this vision does not stop there. A perfect opportunity to develop our strengths.
Your service processes can be perfectly networked via standardized interfaces, our Integration Service and modular plug-ins – for maximum transparency, better planning and a measurable contribution to added value.
Flexible for ERP and CRM systems
With the help of our SERVICE 1 Integration Services, we increase flexibility and agility, improve responsiveness and increase efficiency. We heal system breaks and think across processes. Our strong integration service coupled with our expertise in service-relevant processes enables us to understand business requirements and implement them optimally in our projects.
„SERVICE 1 easily networks your systems to create an end-to-end service chain – for greater transparency, less effort and a measurable contribution to added value.“
Carsten Müller SERVICE 1, CEO
SERVICE 1 Field service for every platform
A field service platform such as SERVICE 1 combines key functions such as order management, scheduling, contract management, and knowledge management in a modular system. The cloud architecture allows processes to be flexibly expanded and centrally controlled, enabling service organizations to grow digitally step by step. This ensures greater transparency, efficiency, and future-proofing in service.
An integrated platform such as SERVICE 1 offers comprehensive interfaces for seamlessly connecting ERP, PLM, and CRM systems. This ensures that data can be used consistently and service processes are mapped transparently. Companies benefit from a consistent information base, avoid duplicate data entries, and create a foundation for smooth, networked processes across the entire service area.
An AI-supported solution such as SERVICE 1 uses artificial intelligence in a targeted manner to support operational decisions in service. The platform optimizes the deployment planning of technicians, creates forecasts for future orders, and recommends suitable solutions in knowledge management. This accelerates service processes, uses resources more efficiently, and sustainably improves service quality for customers.
A flexible platform such as SERVICE 1 can be operated independently or seamlessly integrated into Salesforce environments. This gives companies complete freedom of choice and allows them to use the solution in a way that suits their system landscape. The close connection to Salesforce opens up additional opportunities for automation, efficiency, and a consistently transparent service organization.
Yes, SERVICE 1 works as a standalone solution and can also be integrated into Salesforce environments. This gives companies a choice: they can operate the platform independently or take advantage of the close Salesforce connection to achieve even greater efficiency and transparency.