From concept to driving force.
Sustainability with SERVICE 1.
If every factor is taken into account, it can also be optimized. This is what our solutions are designed for. And sustainability becomes the logical result.
Sustainability and corporate strategy
Even more successful when combined!
Every company needs the right environment, the right combination of political, economic, and social conditions. Companies and their environment are always interacting with each other. Technical innovations have just as much influence as social changes.
One of the most important of these is sustainability. This is precisely because it not only concerns ecology, but also embraces social responsibility and economic efficiency. This makes sustainability an essential component of a corporate strategy that truly deserves to be called “future-proof.”
SERVICE 1 helps your service organization to successfully implement this strategy. The comprehensive approach of sustainability proves to be an advantage here.
This is because typical field service objectives have always been in line with many requirements. These include, for example, the longevity of goods and the associated conservation of materials and resources.
Knowledge transfer and employee motivation are socially relevant topics, but they have always been in the DNA of good field service. In the end, of course, it’s not enough to just “keep it up”. That’s why we work with you to implement sustainability as part of a transformation:
With digitalized processes and digital tools that have an impact at every level. Sustainable and economical.
Implementing sustainability.
Environmentally friendly. Social. Economical.
Digitalization and automation cover everything from scheduling and on-site service to billing. A bunch of targeted measures boosts the efficiency and effectiveness of your field service. This shrinks your environmental footprint while also giving you a measurable boost in profitability.
… among other things through:
Automatic route planning
- saves fuel and CO2
- Charging times are taken into account for an electric vehicle fleet.
- Saving energy and travel
Preventive maintenance
- Increased service life of equipment
- Saves resources, as parts only need to be replaced when necessary
- Reduction in warranty costs due to fewer cases
Ihr Unternehmen verfügt über einen enormen Erfahrungsschatz. Know-how, das mit uns im Unternehmen bleibt und jedem zugänglich gemacht wird. Jederzeit und an jedem Ort. Das steigert die Service-Qualität Ihres Unternehmens – mit positiven wirtschaftlichen Effekten.
… zum Beispiel mit:
Remote-Diagnosen
- Signifikante Erhöhung der First-Time-Fix-Rate
- Zielgenaue Disposition der Ersatzteile senkt Kosten und reduziert Lagerfläche
- Optimierte Lagerhaltung und Disposition
- Weniger Leerfahrten, mehr Einsätze
Anleitungen für die Wartung vor Ort
- Verkürzte Anlernzeiten
- Schnellere Integration von Nicht-Muttersprachlern
- Automatisches Know-how-Upgrade bei Modellpflege
Work-life balance and motivation are crucial for building a productive workforce. With Service 1, you can achieve both, especially in times of skilled worker shortages.
… for example with:
Automatic parts management
- Less searching – more time
- Fewer empty trips – less frustration
- Quick success – more motivation
Automatic order management
- Less downtime
- Employees do what they do best
- Flexibility thanks to digital “short channels of communication”
- No billing information is lost
Automatic know-how transfer
- Quick wins
- Employees can go home on time
- Non-native speakers are integrated more quickly
- Good performance creates motivation
The bottom line is that these measures add up to significantly higher profitability. Another factor is increased customer satisfaction, which you also achieve as a matter of course.
… for example with:
Automatic route planning
- Saves fuel costs
- Reduces charging times and energy costs
- Less downtime, more orders
More performance with fewer resources
- Less storage space required
- Employee efficiency increases
- Lower spare parts costs
- Increased sales opportunities
SERVICE 1 – Field service reimagined.
Flexible. Internationally proven.
SERVICE 1 is the modular cloud solution for field service management – as a complete system or as a targeted addition to ERP and CRM. International market leaders have been relying on SERVICE 1 for over 30 years.
SMA Solar increases service quality with SERVICE 1
As a leading provider of renewable energies, SMA Solar relies on SERVICE 1 to efficiently manage the service, maintenance and repair of its solar power systems.
With our solution for intelligent resource planning, SMA optimizes its resources, reduces downtimes and responds faster to service requests. Thanks to the clear user interface and seamless team communication, SERVICE 1 ensures smooth processes – from the first contact to successful problem resolution.
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Sustainability that pays off:
Let’s talk.
Successfully implemented sustainability satisfies several aspects. And with SERVICE 1, it pays off both quickly and permanently. To achieve this, you receive solutions that, when interlinked, make a decisive contribution. The first step is a conversation. I invite you to do so and look forward to meeting you.