SERVICE 1 for SAP
The better digitalization for your digitalization.
The challenges for companies are growing, but so are the opportunities offered by digital transformation. More and more companies are relying on established and proven solutions, such as SAP. But what if more is required than the standard – as in your service organization? Then the answer is: add-ons. Tailored to your company and seamlessly integrated into your solution, SAP S/4HANA or SAP Service Cloud.
More power.
Less effort.
The larger and more international the company, the more influence factors such as cost pressure and a shortage of skilled workers have on corporate strategy. “Digitalization” has long been part or the core of a future-proof orientation. In fact, the digital transformation of processes opens up completely new perspectives. And it is pushing completely new boundaries.
Whenever the special requirements of a department are affected. On the one hand, a standard solution does not cover everything. Special solutions have adaptation problems, such as media disruptions, which result in increased manual effort.
The solution lies in software that gets to the heart of the matter – and is on the safe side in terms of software technology: The add-on for SAP from SERVICE 1.
More functionalities.
Less effort.
With SERVICE 1, you can upgrade your SAP S/4 HANA or SAP Service Cloud to a powerful field service solution.
This gives all users standardized access. On a familiar interface that they are used to working with.
You have the choice and can set priorities according to your requirements.
SERVICE 1 always decisively expands the possibilities of your employees. Whether at the planning board or on site with the customer. The result is a new level of service in the truest sense of the word.
Our solutions for your SAP:
Renowned brands
trust in service 1
SERVICE 1 & Sartorius – together for excellent service
With SERVICE 1, Sartorius is specifically digitalizing its service processes in the technical field service. The focus is on transparent processes, consistent information flows and efficient resource planning. The solution supports service teams in reacting faster and acting better informed on site – for customer service that is convincing and grows with the customer.
Sustainable service processes
Better planning capability
Higher service quality
Optimized service processes for sustainable success in the white goods industry
With the implementation of SERVICE 1 solutions, a leading German premium manufacturer was able to significantly improve its service processes. Precise deployment planning and optimized maintenance processes have considerably increased the efficiency and reliability of customer service.
–25% response times
–30% downtime for devices
–20% operating costs
Independent service, customized as standard.
SERVICE 1 proved to be the ideal solution for SMA Solar. Right from the start, the project was characterized by a structured and cooperative approach. The kickoff of the project laid the foundation for a successful collaboration, in which clear communication and common objectives were the main focus.
Efficient process control
Increased customer satisfaction
Improved system integration
SERVICE 1 strengthens customer service
With SERVICE 1, Stiebel Eltron optimizes central service processes – from deployment planning to technician support in the field. The solution integrates seamlessly into existing systems and ensures clear processes, faster response times and better information in technical support.
More efficient service operations
Higher customer satisfaction
Central data availability
