Support
Speed is a matter of course.
The rest extraordinary.
SERVICE 1 offers premium support that is available around the clock – with direct access to experienced experts. For fast service, even for complex challenges.
Support that can do more.
Personal, competent, at all times.
The support you receive from SERVICE 1 goes far beyond the ordinary. Especially when it comes to complex tasks, we provide you with fast and efficient assistance, no matter what time of day or where you are. With our premium support, you have a direct line to experienced experts who are familiar with your projects and have the necessary expertise to assist you 24/7.
For us, professional and competent support is the most important basis for a long and successful collaboration at the highest level. That is why we will continue to provide support in-house and in direct interaction with all other SERVICE 1 teams.
Industry leaders
rely on SERVICE 1 and its support
Optimized service processes for sustainable success in the white goods industry
With the implementation of SERVICE 1 solutions, a leading German premium manufacturer was able to significantly improve its service processes. Precise deployment planning and optimized maintenance processes have considerably increased the efficiency and reliability of customer service.
25% reduction in response times
30% less downtime for devices
20% reduction in operating costs
SERVICE 1 and AGRAVIS – Efficient processes that impress
With our leading software solution, SERVICE 1 supports AGRAVIS Technik in making its field service processes more efficient. In an intensive four-year collaboration, we were able to achieve significant improvements together.
15% shorter response times
18% less driving time and kilometers
20% savings in the back office
Tailor-made for complex requirements
SERVICE 1 proved to be the perfect solution for a leading global company in the consumer goods industry. From the very beginning, the project was characterized by close cooperation based on partnership. The structured project start laid the foundation for targeted implementation, characterized by clear communication channels and jointly defined milestones.
Optimized processes
Increased user satisfaction
Seamless system integration
SERVICE 1 strengthens customer service
With SERVICE 1, Stiebel Eltron optimizes central service processes – from deployment planning to technician support in the field. The solution integrates seamlessly into existing systems and ensures clear processes, faster response times and better information in technical support.
More efficient service operations
Higher customer satisfaction
Central data availability
