SERVICE 1 Scheduling
The best time for efficiency and sustainability: real time.
Automation increases productivity. Especially when people are involved. For some, this means minimizing manual intervention in the planning board. For others: shorter paths, better preparation, targeted deployment.
Service with better results.
And with a better balance sheet.
SERVICE 1 Scheduling contains over 30 years of experience in service, and is prepared for all possible processes and incidents. Scalable. This means you can easily plan and manage the deployment of hundreds of technicians and thousands of jobs.
Dispatchers and users, in the office or at the customer’s premises: they all get intuitive operation that everyone can handle effortlessly.
This allows you to define the perfect balance between long-term capacity utilization and short-term response times for your service organization. And control it.
When scheduling, specify which technician with which qualification is to be deployed. Crew dispatching is also taken into account here, as are the tools that your teams need for the job.
Your customers can also choose their own appointments.
Once an appointment has been made, the best possible route is determined automatically. This saves distances, energy and reduces idle times for the next order.
This also fits perfectly with an e-car fleet, as you can also take charging times and ranges into account.
SERVICE 1 Scheduling is freely configurable and integrates seamlessly into existing ERP or CRM systems, such as SAP Service Cloud, Salesforce or Microsoft Dynamics.
Advantages at a glance
Make the most of technician time
Increase customer satisfaction
Reduce costs
SMA Solar increases service quality with SERVICE 1
As a leading provider of renewable energies, SMA Solar relies on SERVICE 1 to efficiently manage the service, maintenance and repair of its solar power systems.
With our solution for intelligent resource planning, SMA optimizes its resources, reduces downtimes and responds faster to service requests. Thanks to the clear user interface and seamless team communication, SERVICE 1 ensures smooth processes – from the first contact to successful problem resolution.
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