Our partner network
The SERVICE 1 partner network combines expertise and innovation. Through close cooperation with leading consulting and technology companies, we jointly develop forward-looking solutions that ensure the long-term success of our customers in field service.
Anyone can name drop.
SERVICE 1 can be a partner.
Partnerships are important to us. Not just because their good names contribute to our good reputation. It’s about harmonizing the best possible expertise with the ideal objectives. And that means you always get maximum functionality and innovation. Integrated for the future. We distinguish between three categories of partners:
Implementation partners combine technology and process expertise. Technology partners ensure that you are one step ahead with solutions that set industry standards or even go beyond them. Cooperation partners ensure that your solutions are ideally tailored to your service processes and IT strategy.
Technology partner
Salesforce is the pioneer of cloud computing and the market leader in customer relationship management (CRM) solutions for businesses. Its solutions cover all areas of application. In addition, Salesforce offers Force.com, a platform for developing and operating complementary, sometimes highly specialized application solutions. The cloud-based field service applications developed by SERVICE 1 are fully integrated with Salesforce, based on the Force.com platform, and offered as SaaS (Software as a Service). SERVICE 1 is also a listed product on Salesforce AppExchange.
Proalpha is an established ERP solution for small and medium-sized businesses—and that’s exactly where it intersects with the field service industry. After all, if you want to manage your service processes efficiently, you need more than just a good product. You need a system that integrates all processes, intelligently networks data, and enables quick decisions. For field service organizations, Proalpha is therefore a strong partner for seamlessly embedding service calls into the entire value chain – from order to evaluation.
Empolis has a mission: In our data-driven VUCA world, no one should have to make the wrong decision anymore, because Empolis software uses all available information to provide the right recommendations. Empolis systems analyze millions of data points per millisecond so that users always make the right decisions or are supported by digital assistants. There are currently around 500 Empolis installations worldwide, and every day around 700,000 professional users utilize Empolis solutions to serve approximately 40 million end customers.
SAP is a German multinational company that develops enterprise software to manage business processes and provide solutions for efficient data processing and information flow. SAP is best known for its ERP software, which is used by companies worldwide to manage their operations. With SAP S/4HANA, SAP offers a modern ERP solution based on in-memory technology for real-time analytics.
AWS (Amazon Web Services) is the world’s leading provider of cloud computing services, helping companies of all sizes move their IT infrastructure to the cloud. AWS offers comprehensive tools and services ranging from data analysis and machine learning to IoT and artificial intelligence. Through close collaboration with customers and partners, AWS helps companies implement innovative digital solutions and make their business processes more efficient.
Google Inc.’s innovative search technologies provide millions of people around the world with information every day. Google is not only the No. 1 Internet search engine in all major global markets, but also offers cloud business solutions for companies of all sizes. Through Google Maps Services integrated into our applications, we provide our customers around the world with up-to-date map data, address information, and satellite images for route planning and service-specific map displays.
Microsoft is a global technology leader that helps businesses successfully navigate their digital transformation. With a broad range of products and solutions, including Windows, Office 365, Azure, and Dynamics 365, Microsoft provides innovative tools that help businesses of all sizes increase efficiency, optimize processes, and unlock new business potential.
Microsoft is committed to working closely with its customers and partners to develop customized solutions that meet specific requirements.
Implementation partner
With 30 years of experience and over 100 employees, Advyce & Company offers services in the areas of classic strategy and transformation consulting as well as performance & restructuring, M&A, and solutions & analytics. In mechanical and plant engineering, the focus is on optimization along the entire value chain, not least on service excellence from strategy to marketing, pricing, service delivery, control, and organization.
HSO is a leading provider of business and IT solutions that helps companies worldwide optimize their business processes. With a focus on Microsoft Dynamics 365, HSO offers tailor-made solutions that help companies increase their efficiency and successfully drive their digital transformation.
JFS digital solutions GmbH is an innovative provider of IT services and software solutions that helps companies handle their digital challenges. JFS specializes in SAP solutions and has been active in the digitization of service processes for over 20 years. They offer consulting services in areas such as SAP Customer Service, SAP Service Cloud, and S/4 HANA Service, for both on-premise and cloud solutions.
Login Software is a company specializing in the development of customized enterprise software solutions. Since its founding in 1989, the company has been providing solutions in the areas of ERP, CRM, HR, supply chain management, and more. Its software products are designed to help companies optimize their business processes by enabling integrated resource management and efficient reporting.
Metyis is a dynamic, global consulting firm that supports companies in their digital transformation. With interdisciplinary teams and deep industry knowledge, Metyis develops customized strategies to increase efficiency and competitiveness. Through close collaboration with customers worldwide, Metyis offers innovative solutions that optimize operational processes and promote sustainable growth.
Cooperative partner
The Customer Service Association Germany (KVD) is the leading platform for service experts and companies in Germany. As a network for professional customer service, the KVD supports companies in optimizing their service processes and exchanging best practices. With a wide range of events, training courses, and specialist publications, the KVD offers valuable insights and knowledge that help companies continuously improve their service quality.
Noventum is a leading IT consulting firm that helps companies optimize their IT strategies and successfully implement digital transformations. With a strong focus on management consulting and IT services, Noventum offers customized solutions that meet the individual requirements of its customers and strengthen their competitiveness in the long term.
Service-Meister is an AI project funded by the German Federal Ministry for Economic Affairs and Energy to develop a service ecosystem. A consortium of members and eco – Association of the Internet Industry, as consortium leader, has been working since 2020 to develop a cross-plant, cross-departmental, and cross-company service platform designed to improve the service processes of small and medium-sized enterprises.