Many Field Service tools work.
Ours solve real problems.
The flawless functioning of a solution is not success, but the basis. For us, success is only achieved when your service organization benefits measurably. For example, through more customer visits in the same amount of time, through higher
added value per order or through higher customer satisfaction.
Achieve goals.
Because we know where the start is.
With SERVICE 1, you can independently map all your service processes as a comprehensive ‘best-of-breed’ complete solution. Alternatively, you can use individual components that specifically enhance your existing ERP and CRM service processes and support your ‘all-in-one’ strategy.
This is another reason why standards are not enough – your benefits are derived directly from every step of your processes. As experts in field service, our core competence lies in targeted optimization. And makes our solutions immediately usable. With immediate economic efficiency.
Service is more than the sum of its parts.
When every part is taken seriously.
We bring people, processes and technologies together to make your service organization more efficient and agile.
Effects through the use of SERVICE 1
*Approx. values from customer projects
SERVICE 1 Field Service Solutions
The use of field service management software such as SERVICE 1 ensures consistently digital and efficiently controlled service processes. Orders, assignments, and resources can be centrally planned, tracked, and analyzed—in real time and across locations. Companies benefit from shorter response times, better utilization of their technicians, and greater transparency in their service organization. At the same time, customer satisfaction improves because services can be provided faster, more accurately, and in a more predictable manner.
Digital order management ensures that service processes run transparently, quickly, and without errors. Solutions such as SERVICE 1 allow you to centrally control work steps, provide information in real time, and coordinate assignments at an early stage. This reduces processing times, increases flexibility in day-to-day business, and sustainably improves service quality for customers.
Yes, modern field service management solutions are now also available as mobile apps. With the SERVICE 1 app, technicians have all the important information right on their smartphone or tablet—from order details and customer data to checklists and service reports. This allows field assignments to be planned, documented, and completed more efficiently, while the back office remains informed of progress in real time. This ensures greater productivity, faster response times, and noticeably better service quality.
Structured knowledge management, as used by SERVICE 1, brings together accumulated experience, technical information, and problem solutions in one central location. Service technicians can quickly access this information during their work, enabling them to resolve even complex cases much more quickly. This not only reduces service times, but also ensures consistently high quality and sustainably increases customer satisfaction.
Artificial intelligence is used specifically in SERVICE 1 to optimize service processes. It supports dynamic resource planning, recognizes patterns in service data, and provides recommendations for more efficient processes. AI also accelerates error diagnosis in knowledge management by automatically suggesting relevant information. This reduces costs, shortens processing times, and sustainably improves service quality.