When service needs service.
We are here.
Every industry has its challenges, some of which are universal. Typical challenges for field service include employee retention, innovation, agility, and customer loyalty. Specifically, it is important to have the right technicians on site on time and to provide good service to customers. It is also important to work with partners and integrate them into your business processes. That’s what we’re here for.
Keeping transformation in check.
Diversity too.
SERVICE 1 moves people and ensures that complex technology functions reliably. Even and especially when the service organization spans the globe.
Our specialists stand for an approach that is geared towards your company’s own processes, provides targeted software solutions and implements them smoothly.
Whether it’s ensuring the availability of important machines, planning and coordinating the on-time deployment of thousands of service technicians, or performing technical maintenance on hundreds of vending machines nationwide, the overview shows you key references from various industries. If yours isn’t listed, we look forward to hearing from you.
SERVICE 1. Better. For your field service.
International market leaders have been relying on SERVICE 1 for over 30 years.
SERVICE 1 Field Service for all Industries
Field service management software is used successfully in a wide range of industries. SERVICE 1 supports companies in the renewable energy, building technology, life sciences, mechanical engineering, and industrial services sectors, among others. Every industry benefits from customized solutions that accelerate processes, create transparency, and enable higher customer satisfaction.
Service software such as SERVICE 1 helps building services companies plan their operations efficiently and make optimal use of resources. Digital control ensures that maintenance intervals are adhered to more reliably, downtime is minimized, and system availability is increased. This ensures more stable processes and significantly higher customer satisfaction.
Short response times and predictable deployments are crucial, especially in wind and solar energy. SERVICE 1 reduces downtime, allows technicians to be dispatched in real time, and enables more efficient management in the field through mobile applications. Data-based analyses also help to proactively plan maintenance and ensure the long-term profitability of plants.
In medical technology, reliable service is particularly critical, as it involves sensitive and safety-related equipment. SERVICE 1 ensures that maintenance intervals are adhered to, technicians are deployed on time, and repairs are documented transparently. This not only ensures regulatory compliance, but also strengthens the trust of patients and customers in the service organization.
Well-organized service processes are also beneficial in smaller industries. With SERVICE 1, companies in the vending and machine sector can plan maintenance efficiently, resolve malfunctions more quickly, and carry out service calls more cost-effectively. The modular applications can be flexibly adapted to different requirements, thus supporting even smaller organizations in their optimization efforts.
No, modern field service solutions such as SERVICE 1 have a modular structure and can be used in almost any industry. Whether renewable energies, building technology, medical technology, or industrial services—the platform can be flexibly adapted to industry-specific requirements. This allows companies of all sizes and in all markets to benefit from more efficient processes, greater transparency, and higher service quality.