On course for the future!

On May 15, Frankfurt became the meeting place for the field service industry.
Full rooms, strong brands such as Sartorius, Thermo Fisher, Advyce, Empolis, Stiebel Eltron and topics that really move the service industry: AI, auto dispatch, service as a profit center, agents and much more.

The keynote speech by Sartorius showed how service is being rethought globally. In the breakout sessions, things got concrete – with real use cases, clear learnings and open discussions.
And in the World Café, the big questions were: What will happen by 2030? And how will we get there?

We would like to thank everyone who took part – for the exchange, the trust and the inspiration. See you in 2026.

SERVICE NXT 2025 – That’s it (for now). And it was a lot.

• Personal networking, new impulses and the good feeling: we are shaping change together
• Exclusive keynote from Sartorius on the topic of “Global Service Vision”
• Breakouts on auto dispatch, AI & knowledge management, service as a profit center
• Interactive formats such as the World Café & a strong final discussion

This is where the industry’s experts and decision-makers meet. On one day. Under one roof. Visions and best practices are presented and evaluated. Service NXT provides the space for discussions and the platform for networking.

Trends and technologies are shaking up the industry. What works? And what’s next? Find out first-hand. From experts for whom new things are part of everyday life. Who weigh things up. Gain experience. Successes.

Be there. Take part. Take along.

Your ideas and your vision of field service provide the material for exchange and networking. With industry colleagues who are facing the same challenges. Offer perspectives and collect them. For impulses from practice. Practical and effective. Keynotes and best practices provide you with the basis for exchange. And for solutions that will advance your service organization.