SERVICE 1 Mobile
The digital toolbox. Fits in every trouser pocket.
Digitalization will never replace hammers, pliers or screwdrivers. But it will support their use. And we offer all technicians the crucial tool for this. It supports every handshake of your technicians and makes it easier for them to create things like a cost estimate or an invoice. Digital, mobile and even offline.
All solutions.
In an app.
Your technicians are the crucial link between you, your customers’ satisfaction, and the profitability of your organization. Meeting these requirements demands a wealth and variety of information and application knowledge.
It is essential that everyone on site at the customer’s premises is as familiar with the service history as they are with the relevant SLAs. It goes self-understood that the job should be completed at the first attempt. It is important to remember to document every step for subsequent billing. The sale of wear parts and the preparation of quotations are also part of the job.
But technicians want to repair first and foremost. This is also more difficult if improvements are incorporated into the products that are not mentioned in the instructions. SERVICE 1 Mobile collects all the information and processes it.
All of this can be solved. With a single app.
Your company’s knowledge and expertise is collected centrally and made available. The best solution is shown for every problem. In addition, the necessary time and materials are also provided.
Everything is intuitive.
This makes employees good. And good employees become top performers. The first-time fix rate increases dramatically. So does motivation—and customer satisfaction. Conversely, information from the technician is immediately available in your ERP system. Material availability becomes visible and can be controlled in a targeted manner. Geo-fencing also makes it possible to quickly determine locations, for example, when it comes to flexibly assigning a team.
Work immediately. Regardless of the operating system.
Also for your partners.
Your technicians simply use the app on mobile devices. Your service partners’ technicians can do the same. This ensures that your own and external staff can work at the same level.
The follow-up. Just as good as the planning.
The synchronization between technician and ERP continues in order processing, from creation to invoicing and finally posting.
Downstream processes are now also easier than ever: cost estimates, savings checklists, signatures. Even when your technicians are offline or remote.
Advantages at a glance:
More effectiveness and productivity on site
High customer satisfaction
Increased motivation
LPR relies on SERVICE 1 for overview and efficiency
With SERVICE 1, LPR simplifies the entire daily routine in technical service. All relevant data is available at a glance – right from the first use.
Operations are fully documented, orders are completed efficiently and all information is bundled centrally.
For LPR, SERVICE 1 is the ideal solution for implementing service processes digitally, quickly and successfully.
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Faster digital mobility.
With the Quick Wins.
The Quick Wins show the roadmap for service transformation, highlight your service potential and provide answers on topics such as scheduling or knowledge management. You always receive results that you can work with immediately. From recommendations for action to concrete decision templates. And: always at a fixed price. This makes your start calculable. And your path too.