Less routine. Faster processes. More time for real service.
AI in service is on every agenda, but day-to-day reality often looks different: the contact center answers the same scheduling questions all day long, customer emails are sorted manually and entered as work orders, and technicians set off without a briefing and write their reports by hand.
What if AI agents took over these routine tasks and your team had time again for the cases that require experience, judgement and personal contact?
In our webinar “Agentic AI in Service”, you will gain insights into different AI agents, how they work and exactly where they take the load off your team.
Four use cases that can transform service
AI Dispatch Agent
Appointment management reimagined: AI agents handle appointment requests, rescheduling and cancellations automatically.
Email to Service
From inbox straight to work order: Incoming customer emails are automatically turned into service orders.
Mobile App AI Assistant
Your AI colleague on site: Complete checklists and service reports by voice.
SERVICE 1 Drive
Travel time becomes preparation time: Driving time turns into valuable preparation and learning time.
The potential of agentic AI in service
+25 percent first-time fix
Higher first-time fix rate: Before the job, the Mobile AI Assistant gives a compact summary of the work order, asset and history.
-60 percent admin work
Less admin work after the job: The technician dictates a few keywords and the AI turns them into a complete service report.
+15 hours per month
More productive time per technician: Briefings, training and expert knowledge by voice while driving.
Register now for free: Agentic AI in Service – From idea to productive use
Register for our webinar and find out how AI agents can take over routine tasks in service. The result: less manual work, faster processes and more freedom for your team to focus on complex customer requests.
Date: 3 December 2026 // 3:30 pm CET – online & free of charge
Speakers: Tim Dahlmann and Dr. Miroslaw Dynia
Can’t attend live? Register anyway and you will receive the recording afterwards.
SERVICE 1. Better. For your field service.
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