Service can be so intelligent. AI in field service, recognizing opportunities, exploiting potential. Technical service companies are under massive pressure: staff shortages, increasing customer requirements, high costs and complex processes. Many are asking themselves: how can technology actually help – without adding to the complexity? The answer: artificial intelligence. SERVICE 1’s new white paper shows … Continued

Der neue Service. Klar. Vorrausschauend. Verbunden. Künstliche Intelligenz ist das Thema der Stunde, doch die Wahrheit über KI liegt nicht in der Mitte. Sondern im Nutzen. Kunden erwarten schnelle Lösungen – nicht in Tagen, sondern sofort. Gleichzeitig fehlen qualifizierte Fachkräfte, Wissen droht verloren zu gehen und Prozesse werden immer komplexer. Hinzu kommen steigende Anforderungen: Digitalisierung, … Continued

The white paper: Digital services for wind energy. When processes have an impact. Why service is now becoming a strategic success factor. The wind energy industry is growing rapidly—and with it, the pressure on service organizations. Larger turbines, remote locations, more extreme weather conditions, and an acute shortage of skilled workers are pushing traditional service … Continued

Service can be so intelligent. AI in field service, recognizing opportunities, exploiting potential. Technical service companies are under massive pressure: staff shortages, increasing customer requirements, high costs and complex processes. Many are asking themselves: how can technology actually help – without adding to the complexity? The answer: artificial intelligence. SERVICE 1’s new white paper shows … Continued

The Scheduling Whitepaper from SERVICE 1. Scheduling management is the central hub in service. This function regulates the automatic scheduling of technicians while at the same time optimizing their tours. Dispatchers simply control technician assignments via a planning board. All parties involved in the service, such as call center employees or the customer themselves, can … Continued