SERVICE NXT – The Field Service Conference
|
Service is changing. But what does that mean for you?
The challenges in service are well known: skilled labor shortages, rising digital expectations, and the demand for greater sustainability. At the same time, technology continues to evolve at a rapid pace. That makes exchange, new perspectives, and the courage to embrace change more important than ever.
This is exactly why SERVICE NXT was created. At our previous conference, decision-makers, service leaders, and industry visionaries came together to discuss the future of service and take away valuable insights for practical application.
SERVICE NXT brings together people who want to make service not only better—but future-ready.
Where the future of service takes shape – a look back at 2026
New ideas, valuable connections, and real perspectives for the service of tomorrow.
Discover the highlights of SERVICE NXT 2026.
Video abspielen
What makes SERVICE NXT unique
Visionary.
SERVICE NXT is more than a conference—it is a shared step forward. An invitation to actively shape the future of service. This is where ideas, partnerships, and impulses emerge that strengthen service organizations for the long term.
Here, it becomes clear how service becomes stronger: through the right combination of modern technology, proven process expertise, and real-world experience.
Digital and human—the future of service that already delivers value today.
Practical.
What can you expect? Genuine insights from real-world practice. We openly discuss what works—and what doesn’t.
Together, we explore your next steps: Could Agentic AI already be the answer? Or do you first need someone who truly understands your processes?
When will technology take over tasks independently? And where should people intentionally remain at the center?
- Learn from pioneers how modern service works
- Build valuable connections
- Take home practical solutions for your own service organization
Together.
This is where people meet who are driving change in service. Whether you are at the beginning of your transformation journey or already well underway, everyone here understands the shared goal: better service.
- Service leaders exploring new paths and sharing their vision with peers
- Technicians and dispatchers shaping the service of tomorrow
- IT leaders driving digital transformation responsibly
SERVICE NXT 27 is coming.
Stay informed.
SERVICE NXT is entering its next chapter. Join our mailing list and be among the first to hear about new dates, program highlights, speakers, and the official opening of registration for SERVICE NXT 27.
We’ll keep you updated exclusively on the latest news about the event—relevant, concise, and spam-free.
The SERVICE NXT Community
Connected. Even between conferences.
The conference ends. The exchange continues. In the SERVICE NXT Community, service leaders, experts, and decision-makers stay connected all year round. Discuss current developments, share experiences, and stay connected with the people who are actively shaping the future of service.
What people said about SERVICE NXT 26
At SERVICE NXT 26, leading minds from practice, technology, and strategy came together to highlight the central challenges and opportunities in the service industry. The diverse perspectives of our speakers made clear which topics are driving service today—and which developments will shape the future.
In 2027, we will once again bring relevant insights, innovative approaches, and leading voices from across the industry to the stage. Look forward to a program that puts the most important trends and future topics in service at the center.
Our strong partners were on site at SERVICE NXT 26.
In addition to the conference program, SERVICE NXT 26 featured renowned and relevant companies, institutes, and associations from the industry on selected presentation areas.
Argon & Co
Strategy, ideas, guidance—that is only the beginning. Together with our clients, we develop ideas, master disruption, and emerge stronger. This is about continuing the path of adaptation, recalibration, and refinement—changing how an organization works on every level and unlocking its full potential.
Industry leaders rely on AI-powered knowledge management from Empolis
Empolis is a leading provider of AI-based knowledge management for industrial organizations. As part of the Proalpha Group, Empolis accelerates digital transformation with proven SaaS standard software and extensive industry and process expertise.
Develop your future service portfolio with us
The optimization of production processes is at the core of what we do. Now it is about seamlessly integrating technological innovations and designing production processes together with the necessary application systems so they are not only efficient, but also sustainable and future-proof.
Leading provider of CPQ solutions for the digitalization of complex product sales
camos is a leading provider of Configure-Price-Quote (CPQ) software. Global B2B companies with technically complex products such as Siemens, Schindler, and Liebherr use it worldwide in sales to configure and offer their products efficiently. The software supports sales staff directly or can be integrated into websites and e-commerce channels so customers can configure products themselves using guided selling and 3D visualization.
Business software for mid-sized companies
proALPHA is a partner of SERVICE NXT and will be represented on-site.
The company presents practical solutions and tools that help service organizations digitize processes, create transparency, and make service sustainably more efficient. Take the opportunity for a personal exchange directly at SERVICE NXT.
SERVICE 1. Better. For your field service.
SERVICE NXT is initiated and organized by SERVICE 1. As a leading partner for digitizing technical service, SERVICE 1 brings together the field service community and makes experiences, best practices, and innovations from the DACH region visible.
For more than 30 years, international market leaders have trusted SERVICE 1.
FAQ: Field Service Management / FSM
SERVICE NXT brings together the key topics currently shaping field service managers and service leaders in Germany, Austria, and Switzerland: service excellence, digitalization in service, AI-powered processes, scheduling & dispatching, and knowledge management in technical service.
At the conference, field service leaders meet experts and partners who share concrete case studies, benchmarks, and best practices. This makes SERVICE NXT the first address for anyone looking for a field service event in the DACH region—and who wants to make their service organization future-ready.
For professionals from technical service, after-sales organizations, and field service management—for example service leaders, head of service, field service managers, service process owners, schedulers/dispatchers, and digital transformation teams.
FSM brings structure to scheduling and dispatching: availability, qualifications, and service regions are considered, routes are optimized, and technicians receive orders and checklists directly in the mobile field service app.
Field Service Management, Service Excellence, AI in service, digitization, knowledge management, scheduling & dispatching, customer satisfaction, and the further development of service organizations in the DACH region.
How can I stay informed about the next edition?
Am besten melden Sie sich für Updates zur nächsten SERVICE NXT an. So erhalten Sie rechtzeitig Infos zu Tickets, Agenda, Speaker:innen und Partnern.
