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Proalpha FSM:
When ERP and Field Service speak the same language
Proalpha FSM powered by SERVICE 1 connects your Proalpha ERP seamlessly with your service operations. Standard interfaces instead of custom development. One platform for back office, dispatching, and field technicians. From the first call to the final invoice.
What Proalpha FSM covers
Already using Proalpha?
Bring your service on board, too.
You use Proalpha ERP and already have a solid foundation for your entire operation. What’s missing is a service solution that doesn’t work around that foundation, but builds on it consistently.
Proalpha FSM is exactly that. Developed in close partnership between Proalpha and SERVICE 1, the solution combines precise scheduling and dispatching, mobile support for service technicians, preventive maintenance and service contracts, and seamless integration with Proalpha ERP. Everyone works in real time on a shared data basis. No system breaks, no gaps.
The result: higher operational efficiency, significantly lower costs, better resource utilization, and measurably higher customer satisfaction.
Native Integration
Standard interfaces to Proalpha ERP, no custom development required.
Flexible Entry
Proalpha FSM for getting started, Proalpha SERVICE 1 for more complex requirements.
Scalable
A cloud solution that grows modularly with your needs.
What Proalpha FSM delivers
From SMEs to large enterprises.
Modules at a glance.
Proalpha offers two field service management solutions, tailored to company size and complexity.
Proalpha FSM as the standardized entry-level solution for up to 50 users. Proalpha SERVICE 1 for larger organizations with more complex requirements. Both natively integrated into Proalpha ERP.
From ERP-Relaunch to
paperless service
ABUS Kransysteme, a manufacturer of crane systems and lifting equipment based in Gummersbach, manages its service operations through a nationwide network of external service and assembly partners.
ABUS Kransysteme GmbH relies on Proalpha and SERVICE 1
“We particularly appreciate the commitment and dedication of each project participant, as well as their willingness to find and implement solutions that meet the client’s needs.”
Sven Schöneberg, Head of Service Partners Germany,
ABUS Kransysteme GmbH
FAQ: Proalpha & SERVICE 1
Proalpha FSM is a field service management solution developed jointly by Proalpha and SERVICE 1, natively integrated into Proalpha ERP. It covers the entire service process, from order capture through scheduling to invoicing, without additional integration projects.
Proalpha FSM is aimed at Proalpha customers with up to 50 service users who want to digitize their field service and manage it directly from the ERP. For companies with more than 50 users and more complex requirements, we recommend the enterprise solution Proalpha SERVICE 1
Proalpha FSM is the standardized solution for teams of up to 50 users. Quick to deploy, pre-configured, implemented by Proalpha. Proalpha SERVICE 1 is designed for larger service organizations with more complex processes and more than 50 users. The enterprise solution includes additional modules such as automated dispatching, knowledge management, customer portal, and partner portal, and is implemented by SERVICE 1.
Proalpha FSM was developed in partnership with Proalpha and is part of the Proalpha ecosystem. Master data, service orders, prices, inventory levels, and invoices flow automatically between FSM and ERP – bidirectionally, without manual data maintenance.
BASIC includes Service Center, Manual Dispatch, Mobile Field Service App, Business Admin, and the Proalpha integration. PRO adds service contract management, for companies that want to centrally manage maintenance contracts, SLAs, and recurring billing.
Yes. The Mobile Field Service App works offline. Technicians can view orders, complete checklists, and create reports, even without network access. Synchronization happens automatically once a connection is restored.
Proalpha FSM and Proalpha SERVICE 1 are built on the same Proalpha interface. If your team grows or your requirements become more complex, a switch to enterprise is generally possible. Get in touch and we’ll guide you through it.
Direct and fast. Events and webinars.
Experience SERVICE 1 on site or remotely. Get in touch and let us take the first steps together, simply and without obligation. And when it comes to building up know-how quickly and in a targeted manner, there is no better place to go than our webinars.
