The LPR Group combines technical services and logistics across Germany into a seamless service proposition. As part of the Europe-wide DANX Carousel Group, LPR integrates local expertise with international scale. The result: tailored solutions for complex challenges across the entire service and supply chain.
Service orientation as a strategic foundation
Service orientation is not just a buzzword, it is a lived principle, from active listening to transparency, quality, and environmental responsibility. Instead of rigid concepts, LPR focuses on dynamic, flexible, and process-driven solutions that are consistently aligned with specific customer requirements. The goal is to deliver integrated services that enable growth and reliably support the entire product lifecycle, including continuous service delivery.
Field service software for 120,000 service orders per year
“With SERVICE 1, I have everything at a glance.” This principle defines day-to-day operations at LPR.
As a service and logistics provider, the company handles repairs, installations, and maintenance across a wide range of products. Approximately 120,000 service orders per year, coordinated with nearly 400 technicians in Germany and Austria, require maximum transparency and precise service scheduling. Technicians have all relevant data at their fingertips: fault description, required spare parts, and qualification requirements. The necessary parts are already in the vehicle in the morning – delivered overnight. On-site work is fully documented digitally, including customer signature on the mobile device.
„The technicians can focus on what they actually enjoy – repairing, not documenting.“
Caroline Schmitz, Geschäftsführerin, LPR
Previously, extensive coordination via phone was required. Today, SERVICE 1 provides full transparency on job locations, availability, vacation schedules, and sick leave. The software runs reliably, delivers high performance, and supports both dispatch and field operations, allowing technicians to focus on what matters: the repair.
Measurable results: what SERVICE 1 has changed at LPR
Service organizations like LPR operate under constant pressure to improve efficiency and scale. SERVICE 1 provides a clear answer:
- Scalable multi-tenant platform as the foundation for further growth
- Transparent scheduling, including skills, availability, and appointment management
- Stable system performance even with high volumes of 120,000 service jobs annually
- Reduced documentation effort for technicians through standardized digital processes
- Future-proof solution with high functional coverage in the standard product
Future-proof service software with strong standard coverage
With SERVICE 1, the LPR Group operates a scalable, future-proof platform that consistently connects operational excellence with growth.
Standardized processes reduce the workload for technicians, automated scheduling minimizes travel time, and the high level of functionality within the standard product reduces the need for customization. At the same time, flexibility for individual customer requirements remains, creating a stable digital foundation capable of handling increasing service volumes while maintaining professional service execution.
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FAQ on Field Service Management for service providers
LPR uses SERVICE 1 as its central Field Service Management platform. The software coordinates nearly 400 technicians across Germany and Austria through automated scheduling, skill-based dispatching, and fully digital on-site documentation.
Service and logistics providers like LPR benefit from end-to-end transparency across all service jobs, skills, and resources. Automated scheduling significantly reduces travel time and phone coordination. Technicians are relieved of administrative tasks and can focus on core service work – improving productivity, customer satisfaction, and employee satisfaction alike.
SERVICE 1 automatically assigns service orders based on technician skills, availability, location, and more than 200 additional parameters. Spare parts are provisioned in time through integrated parts management. The dispatch interface provides real-time visibility of all relevant information – even with 400 technicians and thousands of concurrent service orders.
Yes. A live demo or direct consultation with our service experts is available at any time. We demonstrate how SERVICE 1 operates within your service organization in real-world scenarios. Simply schedule a meeting and get started. Complete our contact form with no obligation.
Learn more: AI in Service | References | Service Transformation Assessment
