From the first customer inquiry to an ongoing service partnership
Sales and service often work in silos – but it doesn’t have to be that way.
Anyone who sells complex technical systems is familiar with the gaps in the process: the sales team waits for on-site measurements, service packages are overlooked in the quotation. Once the order is placed, the manual setup of contracts begins, and identified cross-selling opportunities go untapped during ongoing service. With camos and SERVICE 1, this becomes a closed loop: from the initial quotation, through the service call, and back into the next quotation.
In our webinar, we’ll show you how:
- Technician dispatches are triggered directly from the CPQ and measurement data is automatically fed back into the quotation process
- Service products such as warranty extensions, full-service packages, or maintenance contracts can be configured directly within the quote
- Order confirmations, production orders, service orders, contracts and the customer portal are activated fully automatically
- the on-site technician documents work using digital checklists, both online and offline
- identified service and modernisation opportunities are converted directly from the service call into qualified quotations
- Sales and service collaborate on a seamless data chain across the entire equipment lifecycle
25.06.2026 // 10:00 am CET – Online
We’ll show you live how it all works in the webinar.
SERVICE 1 and camos turn one-time product sales into sustainable, high-margin revenue streams.
From the first quote through service and retrofit. End-to-end.
*German-language webinar
Speakers
Dr. Miroslaw Dynia – SERVICE 1
Director of Product Management
[email protected]
Torsten Schmidt – camos
CPQ Expert
[email protected]