Secure your place now · 13 May 2027 · Frankfurt
SERVICE NXT 27
the Field Service Conference
Following the strong response to SERVICE NXT in recent years, we are already working on the new edition for 2027 – with new topics, new formats and an even more hands-on program for field service and technical service. Reserve your place at SERVICE NXT 27 on 13 May 2027 in Frankfurt in good time.
Simply register using the form – and we’ll see you in Frankfurt in May 2027.
We look forward to your participation.
Service is going to change. But what does that mean for you?
The challenges in service are well known: a shortage of skilled workers, rising digital expectations and the desire for greater sustainability. At the same time, technology is evolving at a rapid pace. That makes exchange, fresh perspectives and the courage to actively shape change all the more important.
That is exactly why SERVICE NXT was created. At NXT 26, decision-makers, service leaders and thought leaders came together to discuss the future of service and take valuable ideas back into practice.
For us, the response was a clear signal.
Service is increasingly recognized as a strategic success factor. That is why the date for the next edition is already set — and registration is already open.
Secure your place in Frankfurt now and be among the first to hear about new program highlights and speakers for SERVICE NXT 27.
What to expect at SERVICE NXT 27.
01
Service in the age of agentic AI
Where AI agents are already taking on tasks today — and where people deliberately remain at the center.
02
The new hands-on format
More of a workshop feel: smaller groups, concrete case studies, direct exchange with pioneers.
03
Top-class speakers and topics
We will confirm the first names shortly — mailing list subscribers will be the first to know.
04
Genuine peer-to-peer exchange
Meet customers, partners and prospects of SERVICE 1 for a genuine exchange with one another.
Program in progress — more details to follow.
What makes SERVICE NXT so special
SERVICE NXT brings together people
who don’t just want to make service better –
but future-proof.
Visionary.
More than a conference — a shared step forward. This is where ideas, partnerships and impulses emerge that strengthen service organizations for the long term: through the right mix of modern technology, proven process know-how and real-world experience.
- The right mix of technology, process know-how and practical experience
- A look at agentic AI and the next level of automation in service
- Impulses that make service organizations future-proof for the long term
Practical.
Real insights from the field. We talk openly about what works — and what doesn’t. Could this already be agentic AI? Or does it first take someone who understands your processes?
- Learn from pioneers how modern service works
- Make valuable connections
- Take away concrete solutions for your everyday service work
Together.
This is where people who drive change in service come together — whether they are at the beginning of their transformation or right in the middle of it. They all share one goal: better service.
- Service decision-makers who explore new paths and share their vision with like-minded peers
- Technicians and dispatchers who help shape the service of tomorrow
- IT leaders who drive digitalization responsibly
Where service shapes the future
— NXT 26 in Frankfurt.
New ideas, valuable encounters and real perspectives for the service of tomorrow.
Discover the highlights of SERVICE NXT 2026.
Video abspielen
These were the voices
of SERVICE NXT 26
At SERVICE NXT 26, leading minds from practice, technology and strategy came together to shed light on the key challenges and opportunities facing the service industry. The diverse perspectives of our speakers made clear which topics are driving service today – and which developments will shape the future.
In 2027, we will once again bring relevant impulses, innovative approaches and the industry’s leading voices to the stage. Look forward to a program that puts the most important trends and future topics in service center stage.
In 2026, many strong partners were on site.
Complementing the conference program, we presented renowned and relevant companies, institutes and associations from the industry on the NXT Expo presentation areas at SERVICE NXT 26.
Argon & Co
Strategy, ideas, support – that’s just the beginning. Together with our clients, we work to develop ideas, master disruption and emerge stronger. To continue the journey of adapting, recalibrating and refining. To transform the way their company works at every level and unlock its full potential.
Industry leaders rely on AI-based knowledge management from Empolis
Empolis is a leading provider of AI-based knowledge management in the industrial sector. As part of the Proalpha Group, Empolis accelerates digital transformation with proven standard SaaS software and comprehensive industry and process know-how.
Develop your future service portfolio with us
Optimizing production processes is at the core of what we do. Now it is about seamlessly integrating technological innovations and designing production processes with the right application systems so that they are not only efficient, but also sustainable and future-proof.
Leading provider of CPQ solutions for digitalizing the sale of complex products.
camos is the leading provider of configure-price-quote (CPQ) software. B2B companies with technically complex products such as Siemens, Schindler and Liebherr use it in sales worldwide to configure and quote their products efficiently. The software supports sales teams or is integrated into websites and e-commerce channels so that customers can configure products themselves with guided selling and 3D visualization.
Business software for SMEs
Proalpha is a partner of SERVICE NXT and will be present on site.
The company presents practical solutions and tools that help service organizations digitalize their processes, create transparency and make service sustainably more efficient. Take the opportunity for a personal exchange directly at SERVICE NXT.
Want your own presentation area on site in 2027?
Would you like to showcase your company with your own booth at the NXT Expo in 2027? Drop us a short message and we will get back to you with the available spaces and terms.
The SERVICE NXT Community
Connected. Even between conferences.
In the SERVICE NXT Community, service leaders, experts and decision-makers network all year round. Discuss current developments, share experiences and stay connected with the people who are actively shaping the future of service.
FAQ: SERVICE NXT 27
SERVICE NXT brings together the most important topics currently on the minds of field service managers and heads of service in Germany, Austria and Switzerland: service excellence, digitalization in service, AI-supported processes, scheduling & dispatching, and knowledge management in technical service.
At the conference, field service management leaders meet experts and partners who share concrete experience reports, benchmarks and best practices. This makes SERVICE NXT the first port of call for anyone looking for a field service event in the DACH region – and for everyone who wants to make their service organization future-proof.
For leaders in technical service, after-sales organizations and field service management: e.g. heads of service, field service managers, service process owners, schedulers/dispatchers and digitalization teams.
FSM brings structure to scheduling and service dispatching: availability, qualifications and service area are taken into account, routes are optimized and technicians receive work orders and checklists directly in the mobile field service app
Field service management, service excellence, AI in service, digitalization, knowledge management, scheduling & dispatching, customer satisfaction and the further development of service organizations in the DACH region.
SERVICE NXT takes place in Frankfurt and is aimed at participants from across the entire DACH region. On 13 May 2027, the service community meets at DesignOffice Frankfurt, Wiesenhütten Platz 25.
SERVICE NXT starts there at 9:00 a.m. Admission is free of charge for you.
We look forward to your visit.
The best way is to sign up for updates on the next SERVICE NXT. That way you will receive timely information about tickets, the agenda, speakers and partners.
SERVICE 1
Better. For your field service.
International market leaders have trusted SERVICE 1 Field Service for more than 30 years.
