Artificial intelligence pays off.  

When true intelligence comes into play. 

Artificial intelligence already has one major similarity with human intelligence: there are different degrees of maturity and gradations. Regardless of the fact that performance is constantly pushing into new dimensions, one thing still remains true: it depends on what you do with it.

SERVICE 1 Analytics
SERVICE 1
SERVICE 1

AI in service
AI is not an art. How we use it is!

Basically, a lot is already possible—but AI remains a tool. The trick is to allow the universal capabilities of AI to unfold in a task-oriented manner. That’s what we do. 

With SERVICE 1, AI becomes your employees’ partner. One that takes on routine tasks, answers inquiries and manages orders. This takes the pressure off your specialists. They also become more effective when AI guides them through the entire process chain of an order.

From automatic diagnosis and automatic technician assignment to precise on-site instructions.  

Of course, AI can also be used in self-service options, saving you money and giving your specialists the time to complete essential and complex tasks.   

We are confident in all of these areas and, above all, in line with your individual requirements. With SERVICE 1 AI build in Platform, we can write bots together with you.

AI pays off automatically

  • Routine tasks are taken care of, allowing skilled workers to focus on earning money. 
  • Knowledge management improves the skills of your specialists and makes them faster.
  • Productivity advantages counteract cost pressure.

AI enables dialogue between humans and machines 

  • An important machine belonging to a customer is in danger of breaking down.
  • The diagnosis is made automatically by a sensor in the machine itself.
  • The appropriate people from the Field Service team are also alerted automatically. 
  • The matching replacement parts are also available.
  • On site, technicians receive precise instructions on how to resolve the problem.
  • Repairs are carried out quickly and precisely.

AI helps you retain your customers and attract new ones  

  • Reliable compliance with SLAs. 
  • Increased customer satisfaction through reliable maintenance. 
  • Productivity advantages allow prices to remain stable.  

Any questions? With pleasure! 
Our specialist looks forward to hearing from you.

Successfully implemented sustainability takes several aspects into account. And with SERVICE 1, it pays off quickly and sustainably. In return, you receive solutions that are interlinked and make a decisive contribution. The first step is a conversation. I invite you to contact me and look forward to hearing from you.