{"id":17613,"date":"2026-02-06T13:36:23","date_gmt":"2026-02-06T12:36:23","guid":{"rendered":"https:\/\/www.service1.com\/wie-stiebel-eltron-seinen-technischen-kundendienst-starkt\/"},"modified":"2026-03-25T11:59:50","modified_gmt":"2026-03-25T10:59:50","slug":"how-stiebel-eltron-strengthens-its-technical-customer-service","status":"publish","type":"post","link":"https:\/\/www.service1.com\/en\/how-stiebel-eltron-strengthens-its-technical-customer-service\/","title":{"rendered":"How STIEBEL ELTRON strengthens its technical customer service"},"content":{"rendered":"\n
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A high-performing technical customer service organization is a decisive factor for customer satisfaction, contract retention, and economic success in industrial environments. STIEBEL ELTRON demonstrates how integrated Field Service Management structures service processes, making them scalable and future-proof.<\/p>\n\n\n\n

Technology for comfort – service as a success factor<\/h2>\n\n\n\n

As a pioneer in building technology, STIEBEL ELTRON<\/a> has been setting industry standards since 1924. Today, the family-owned company is a global market and technology leader in green technologies and innovative building solutions. With around 5,000 employees worldwide, nine production sites, and 26 sales organizations, the company generated approximately \u20ac941 million in revenue in 2024.<\/p>\n\n\n\n

Its portfolio includes heat pumps, water heaters, ventilation systems, and space heating solutions. In an international service environment with a complex installed base, a professionally structured technical service organization is critical to success.<\/p>\n\n\n\n

Over 10 years of proven partnership with SERVICE 1<\/h2>\n\n\n\n

For more than a decade, STIEBEL ELTRON has consistently relied on SERVICE 1 as its central Field Service Management platform for technical customer service. The digital service process spans from quotation creation and contract activation to service scheduling, including automated work order generation for maintenance contracts at defined intervals.<\/p>\n\n\n\n

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\u201eSERVICE 1 is absolutely indispensable for us<\/strong><\/mark>.“
<\/strong>Anja Hoemann, STIEBEL ELTRON<\/mark><\/p>\n\n\n\n

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Intelligent scheduling for 190 field technicians<\/h2>\n\n\n\n

The daily dispatching of a workforce of around 190 field technicians is supported by SERVICE 1, including intelligent route optimization and the seamless integration of qualified service partners. All service order details are delivered directly to technicians\u2019 mobile devices, enabling them to access relevant information, service history, and reports at any time – even offline.<\/p>\n\n\n\n

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