{"id":12960,"date":"2025-04-17T15:24:54","date_gmt":"2025-04-17T13:24:54","guid":{"rendered":"https:\/\/www.service1.com\/2_consulting\/"},"modified":"2026-06-22T15:31:45","modified_gmt":"2026-06-22T13:31:45","slug":"the-consulting","status":"publish","type":"page","link":"https:\/\/www.service1.com\/en\/the-consulting\/","title":{"rendered":"The Consulting"},"content":{"rendered":"\n
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Consulting <\/strong>that works.<\/span>\u00a0<\/h1>\n\n\n\n
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For Field Service that inspires.<\/mark><\/h2>\n\n\n\n

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We are all about field service consulting. That’s our focus. We’ve been implementing FSM projects for over 30 years: across industries, across systems, and always with the aim of making our clients Nr. 1 in service.<\/p>\n\n\n\n

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More than software<\/p>\n\n\n\n

Consulting with vision.
30 years of experience that makes a difference.<\/mark><\/h2>\n\n\n\n

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An FSM implementation is not a software project. It’s a transformation project. Processes need to be reimagined, interfaces clarified and teams brought on board before the first line of code is written.<\/p>\n\n\n\n

What sets SERVICE 1 apart: we come from field service. Every one of our consultants has supported service transformations firsthand. Across industries ranging from commercial vehicles to renewable energy and life sciences, with ERP systems from SAP to Microsoft. We are not generalists who do field service on the side. We are field service experts who do nothing else.

What this means for you: a team that truly understands your service processes and supports you as a true partner from requirements analysis through to go-live and beyond.<\/p>\n\n\n\n

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30+ years<\/strong>
Experience in FSM projects<\/p>\n<\/div>\n\n\n\n

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100 % completion rate<\/strong>
We finish our projects. All of them.<\/p>\n<\/div>\n\n\n\n

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SAP \u00b7 Proalpha \u00b7 Odoo \u00b7 MS Dynamics<\/strong>
Proven ERP integrations<\/p>\n<\/div>\n\n\n\n

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Agile & collaborative<\/strong>
Project methodology that grows with you<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Industry best practices <\/mark><\/p>\n\n\n\n

Our standard.<\/mark>
For your implementation.<\/mark><\/h2>\n\n\n\n

No project starts with assumptions. Every implementation begins with what you actually need and ends with a system that your team actually uses.<\/mark><\/p>\n<\/div>\n<\/div>\n\n\n\n

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01<\/strong> <\/h4>\n \n\n

Scoping<\/strong><\/strong> Workshop<\/strong><\/strong><\/p>\n\n\n\n

A scoping workshop ensures that requirements are clearly defined, stakeholders are involved, and user needs are identified at an early stage.<\/p>\n\n\n <\/div>\n<\/div>\n\n\n\n

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02<\/strong> <\/h4>\n \n\n

Integration & Trust Building<\/strong> <\/strong><\/p>\n\n\n\n

Proven expertise in integration for SAP, Microsoft, Salesforce and more – gained from completed projects, not just theory. Your IT department will have a partner who speaks your language.<\/p>\n\n\n <\/div>\n<\/div>\n\n\n\n

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03<\/strong> <\/h4>\n \n\n

Project Organisation & Milestones<\/strong><\/strong><\/p>\n\n\n\n

A clear plan with milestones, defined processes, and priorities. Separating must-haves from nice-to-haves for scalability.<\/p>\n\n\n <\/div>\n<\/div>\n<\/div>\n\n\n\n

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04<\/strong><\/h4>\n \n\n

Cooperative Agile Project Methodology<\/strong><\/p>\n\n\n\n

Structure where needed, flexibility where it makes sense. You know at every point in time exactly where your project stands. Time and budget are not estimates, they are commitments.<\/p>\n\n\n <\/div>\n<\/div>\n\n\n\n

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05<\/strong> <\/h4>\n \n\n

Training & Change Management<\/strong><\/strong><\/strong><\/p>\n\n\n\n

Targeted training and early change management measures ensure successful rollout and adoption of the FSM software.<\/p>\n\n\n <\/div>\n<\/div>\n\n\n\n

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Logisnext <\/strong><\/h4>\n \n\n

“SERVICE 1 is a company that truly goes the extra mile to provide a solution tailored to our needs.<\/strong>“<\/p>\n\n\n\n

Paul Weehuizen, Project Manager at Logisnext Europe.<\/p>\n\n\n <\/div>\n<\/div>\n<\/div>\n\n\n\n

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AI meets Field Service<\/p>\n\n\n\n

AI Agents in Field Service.
We build it with you.<\/mark>
Wir bauen es mit Ihnen.<\/mark><\/h2>\n\n\n\n

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AI in field service is no longer a vision of the future. SERVICE 1 works with customers to develop AI agents that take on real-world tasks: whether AI voice agents, automated scheduling, intelligent knowledge sharing for technicians, or predictive maintenance recommendations.

What sets us apart: We are not just an implementer that simply executes any AI project. We are your sparring partner. One who tells you where AI really makes a difference in service and what is actually worth the investment. With us, AI projects don\u2019t end up in the proof-of-concept archive. They go into production.<\/p>\n\n\n\n

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From the field.
For the field.<\/mark><\/mark><\/h2>\n\n\n\n

What implementation with SERVICE 1 actually means – our customers show it better than we do.<\/p>\n\n\n\n

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ABUS Kransysteme GmbH relies on SERVICE 1<\/strong><\/h4>\n\n\n\n

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“We particularly value the commitment and dedication of the individual project members, and their willingness to find and implement solutions that serve the customer’s best interests.”<\/p>\n\n\n\n

Sven Sch\u00f6neberg, Head of Service Partner Department Germany, <\/em>
ABUS Kransysteme GmbH<\/em><\/p>\n\n\n\n

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