{"id":12467,"date":"2025-04-11T16:15:30","date_gmt":"2025-04-11T14:15:30","guid":{"rendered":"https:\/\/www.service1.com\/2_service-1-microsoft-dynamics\/"},"modified":"2026-08-18T15:18:14","modified_gmt":"2026-08-18T13:18:14","slug":"service-1-for-microsoft-dynamics","status":"publish","type":"page","link":"https:\/\/www.service1.com\/en\/service-1-for-microsoft-dynamics\/","title":{"rendered":"SERVICE 1 for Microsoft Dynamics"},"content":{"rendered":"\n
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Microsoft Dynamics 365 Field Service\u00a0expand intelligently<\/h1>\n\n\n\n

FSM for modern service organizations<\/span><\/mark><\/h2>\n\n\n\n

Microsoft Dynamics 365 is the central platform for service processes and digital transformation in many companies. However, standard features are often insufficient for technical field service and field service management.<\/p>\n\n\n\n

SERVICE 1 specifically enhances Microsoft Dynamics 365 Field Service with powerful features for scheduling, resource planning, mobile field service, knowledge management, and contract management.<\/p>\n<\/div>\n<\/div>\n\n\n

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MS Dynamics tackles many challenges.
<\/mark>Our add-on solves your service ones.<\/mark><\/h2>\n<\/div>\n<\/div>\n\n\n\n
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Microsoft Dynamics enables a seamless digital transformation of the entire company – from the Internet of Things to billing.<\/p>\n\n\n\n

However, your service organization has processes that are so specific that they are not adequately mapped by a globally designed solution. In addition to the processes, there are typical challenges: Your service organization is no longer just about efficiency or costs – new regulations also need to be met, such as those resulting from global goals like sustainability.<\/p>\n\n\n\n

A solution that works independently of Dynamics is only of limited use: the effort for integration and maintenance causes additional costs – regardless of whether all functionalities can be used. That is why it is not about supplementing MS Dynamics – it is about enhancing MS Dynamics.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Familiar integrated.
<\/mark>Service neu gedacht.<\/mark><\/h2>\n<\/div>\n<\/div>\n\n\n\n
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SERVICE 1 combines process expertise with software know-how and offers you a specially created integration for Microsoft Dynamics 365. The plug-in technology masters this smoothly and without system interruptions. Your employees continue to work on the familiar user interface.<\/p>\n\n\n\n

With SERVICE 1, nothing seems to change – except that the performance range of your digital service organization takes a significant leap forward. We offer you a range of modules or the “best-of-breed” solution. Scheduling, for example, increases the flexibility and scope of your planning board, while Contract Management allows you to manage your customer relationships and work cost-effectively. Your requirements decide.<\/p>\n<\/div>\n\n\n\n

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The Scheduling Solution for MS Dynamics<\/span><\/h2>\n\n\n\n

SERVICE 1 enhances Dynamics 365 Field Service with algorithm-based resource planning\u2014manual, assisted, or fully automated. SLAs, qualifications, location, capacity, and spare part availability are automatically taken into account, and changes in day-to-day operations are factored into the schedule in real time.<\/p>\n\n\n

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Our solutions for your MS Dynamics:<\/mark><\/h3>\n\n\n\n
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