{"id":12433,"date":"2025-03-21T15:38:14","date_gmt":"2025-03-21T14:38:14","guid":{"rendered":"https:\/\/www.service1.com\/2_service-1-analytics\/"},"modified":"2026-04-21T11:18:24","modified_gmt":"2026-04-21T09:18:24","slug":"the-field-service-analytics","status":"publish","type":"page","link":"https:\/\/www.service1.com\/en\/the-field-service-analytics\/","title":{"rendered":"The Field Service Analytics"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-style-without-space has-black-background-color has-background    decor-dark is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"dhsv-stage-block alignwide size-stage-m  \">\n    <div class=\"content-wrapper\">\n        \n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h1 class=\"wp-block-heading\" id=\"h-service-1-analytics\">SERVICE 1 <span class=\"disable-wordbreak\">Analytics<\/span>\u00a0<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-your-field-service-is-working-and-now-make-more-of-it\"><span class=\"gradient-text\">Your Field Service is working. <\/span><br><span class=\"gradient-text\">And now make more of it.<\/span><\/h2>\n\n\n\n<p>Every service process generates data. Analytics provides you with the basis for a comprehensive evaluation. And the basis for improvements.<\/p>\n<\/div>\n<\/div>\n\n\n    <\/div>\n    <div class=\"dhsv-stacked-images-block  alignwide\">\n                    <div class=\"image\" data-speed=\"0.05\">\n                <picture >\n  <source srcset=\"https:\/\/www.service1.com\/wp-content\/uploads\/005-digi-1.svg 0w\" sizes=\"\"\/>\n  <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.service1.com\/wp-content\/uploads\/005-digi-1.svg\" alt=\"Verkn\u00fcpfte Punkte in moderner Grafik\" width=\"100\" height=\"100\" \/>\n<\/picture>\n            <\/div>\n                    <div class=\"image\" data-speed=\"0.1\">\n                <picture >\n  <source srcset=\"https:\/\/www.service1.com\/wp-content\/uploads\/Analytics_icon-250x250.png 250w, https:\/\/www.service1.com\/wp-content\/uploads\/Analytics_icon-300x231.png 300w, https:\/\/www.service1.com\/wp-content\/uploads\/Analytics_icon-768x591.png 768w, https:\/\/www.service1.com\/wp-content\/uploads\/Analytics_icon.png 1268w\" sizes=\"(max-width:250px) 250px, (max-width:300px) 300px, (max-width:768px) 768px\"\/>\n  <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.service1.com\/wp-content\/uploads\/Analytics_icon.png\" alt=\"Analytics Icon\" width=\"1268\" height=\"976\" \/>\n<\/picture>\n            <\/div>\n            <\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-style- has-gray-background-color has-background  top-left  decor-yellow is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading\" id=\"h-the-more-the-better-the-tool-for-analytics-and-reporting\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-black-color\">The more, the better.<br><\/mark><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-blue-color\">The tool for analytics and reporting.<\/mark><\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:48%\">\n<figure class=\"wp-block-image size-full is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1575\" src=\"https:\/\/www.service1.com\/wp-content\/uploads\/DSCF0517-scaled.jpg\" alt=\"SERVICE 1 Analytics\" class=\"wp-image-5981\" srcset=\"https:\/\/www.service1.com\/wp-content\/uploads\/DSCF0517-scaled.jpg 2100w, https:\/\/www.service1.com\/wp-content\/uploads\/DSCF0517-300x225.jpg 300w, https:\/\/www.service1.com\/wp-content\/uploads\/DSCF0517-1600x1200.jpg 1600w, https:\/\/www.service1.com\/wp-content\/uploads\/DSCF0517-768x576.jpg 768w, https:\/\/www.service1.com\/wp-content\/uploads\/DSCF0517-1536x1152.jpg 1536w, https:\/\/www.service1.com\/wp-content\/uploads\/DSCF0517-2048x1536.jpg 2048w\" sizes=\"auto, (max-width: 2100px) 100vw, 2100px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:4%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:48%\">\n<p>The optimization potential of your field service is shown by your technicians doing what you do. The sum of all processes and activities results in patterns, routines, outliers and therefore the perfect basis for making targeted improvements. In doing so, you pursue a holistic approach.<\/p>\n\n\n\n<p>You work with fully automated real-time dashboards and the usual KPIs for field service. With results that you can also use.<\/p>\n\n\n\n<p>The application&#8217;s multi-tenant architecture integrates the data into systems such as PowerBI, Tableau or Qlik. This allows you to react &#8211; and act &#8211; very quickly. In addition to immediately visible potential, you receive the basis for a strategy that makes your field service better. And more profitable.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-style- has-gray-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-service-1-analytics-advantages-at-a-glance\">SERVICE 1 <span class=\"disable-wordbreak\">Analytics<\/span>\u00a0advantages at a glance:<\/h2>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-style-same-height is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\"><div class=\"icon-box medium white-color\" style=\"background-color: var(--dark-500); color: var(--white);\">\n            <div class=\"icon-box__icon\">\n            <img decoding=\"async\" src=\"https:\/\/www.service1.com\/wp-content\/uploads\/graph_w.svg\" alt=\"\" \/>\n        <\/div>\n                <h4 class=\"title\">More effectiveness and productivity on site\u00a0<\/h4>\n                    \n    <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\"><div class=\"icon-box medium white-color\" style=\"background-color: var(--dark-500); color: var(--white);\">\n            <div class=\"icon-box__icon\">\n            <img decoding=\"async\" src=\"https:\/\/www.service1.com\/wp-content\/uploads\/customer-review_w.svg\" alt=\"\" \/>\n        <\/div>\n                <h4 class=\"title\">High customer satisfaction<\/h4>\n                    \n    <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\"><div class=\"icon-box medium white-color\" style=\"background-color: var(--dark-500); color: var(--white);\">\n            <div class=\"icon-box__icon\">\n            <img decoding=\"async\" src=\"https:\/\/www.service1.com\/wp-content\/uploads\/checkliste_w.svg\" alt=\"\" \/>\n        <\/div>\n                <h4 class=\"title\">Increased motivation<\/h4>\n                    \n    <\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-style-without-space has-white-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-style-same-height is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"><div data-component=\"CTASektion\" data-props=\"{&quot;type&quot;:&quot;personal&quot;,&quot;teamData&quot;:[3154],&quot;title&quot;:&quot;&lt;span class=\\&quot;disable-wordbreak\\&quot;&gt;Our approach in detail&lt;\\\/span&gt;&quot;,&quot;text&quot;:&quot;I will be happy to explain them to you directly and personally.&quot;,&quot;firstButtonText&quot;:&quot;j.parensen@service1.com&quot;,&quot;link&quot;:{&quot;url&quot;:&quot;mailto:j.parensen@service1.com&quot;},&quot;background&quot;:&quot;var(--mint-500)&quot;,&quot;textColor&quot;:&quot;var(--dark-500)&quot;,&quot;secondButtonType&quot;:&quot;white&quot;,&quot;lindedButtonType&quot;:&quot;white&quot;,&quot;image&quot;:{&quot;uploading&quot;:false,&quot;date&quot;:&quot;2024-06-26T17:35:17.000Z&quot;,&quot;filename&quot;:&quot;Service_1_Johannes_2024_06_13_0271_.png&quot;,&quot;menuOrder&quot;:0,&quot;uploadedTo&quot;:1769,&quot;type&quot;:&quot;image&quot;,&quot;subtype&quot;:&quot;png&quot;,&quot;id&quot;:3431,&quot;title&quot;:&quot;service_1_johannes_2024_06_13_0271_&quot;,&quot;url&quot;:&quot;https:\\\/\\\/www.service1.com\\\/wp-content\\\/uploads\\\/Service_1_Johannes_2024_06_13_0271_.png&quot;,&quot;link&quot;:&quot;https:\\\/\\\/www.service1.com\\\/kunden-uebersicht\\\/service_1_johannes_2024_06_13_0271_\\\/&quot;,&quot;alt&quot;:&quot;&quot;,&quot;author&quot;:&quot;4&quot;,&quot;description&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;name&quot;:&quot;service_1_johannes_2024_06_13_0271_&quot;,&quot;status&quot;:&quot;inherit&quot;,&quot;modified&quot;:&quot;2024-06-26T17:35:17.000Z&quot;,&quot;mime&quot;:&quot;image\\\/png&quot;,&quot;icon&quot;:&quot;https:\\\/\\\/www.service1.com\\\/wp-includes\\\/images\\\/media\\\/default.svg&quot;,&quot;dateFormatted&quot;:&quot;26. Juni 2024&quot;,&quot;nonces&quot;:{&quot;update&quot;:&quot;543b350b45&quot;,&quot;delete&quot;:&quot;3c42c09a5c&quot;,&quot;edit&quot;:&quot;67a66b6f3d&quot;},&quot;editLink&quot;:&quot;https:\\\/\\\/www.service1.com\\\/wp-admin\\\/post.php?post=3431&amp;action=edit&amp;lang=de&quot;,&quot;meta&quot;:false,&quot;authorName&quot;:&quot;jgutsfeld@gms-development.com&quot;,&quot;authorLink&quot;:&quot;https:\\\/\\\/www.service1.com\\\/wp-admin\\\/profile.php&quot;,&quot;uploadedToTitle&quot;:&quot;Kunden \\u00dcbersicht&quot;,&quot;uploadedToLink&quot;:&quot;https:\\\/\\\/www.service1.com\\\/wp-admin\\\/post.php?post=1769&amp;action=edit&amp;lang=de&quot;,&quot;filesizeInBytes&quot;:465597,&quot;filesizeHumanReadable&quot;:&quot;455 kB&quot;,&quot;context&quot;:&quot;&quot;,&quot;height&quot;:762,&quot;width&quot;:800,&quot;orientation&quot;:&quot;landscape&quot;,&quot;sizes&quot;:{&quot;thumbnail&quot;:{&quot;height&quot;:250,&quot;width&quot;:250,&quot;url&quot;:&quot;https:\\\/\\\/www.service1.com\\\/wp-content\\\/uploads\\\/Service_1_Johannes_2024_06_13_0271_-250x250.png&quot;,&quot;orientation&quot;:&quot;landscape&quot;},&quot;medium&quot;:{&quot;height&quot;:286,&quot;width&quot;:300,&quot;url&quot;:&quot;https:\\\/\\\/www.service1.com\\\/wp-content\\\/uploads\\\/Service_1_Johannes_2024_06_13_0271_-300x286.png&quot;,&quot;orientation&quot;:&quot;landscape&quot;},&quot;full&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/www.service1.com\\\/wp-content\\\/uploads\\\/Service_1_Johannes_2024_06_13_0271_.png&quot;,&quot;height&quot;:762,&quot;width&quot;:800,&quot;orientation&quot;:&quot;landscape&quot;}},&quot;compat&quot;:{&quot;item&quot;:&quot;&lt;input type=\\&quot;hidden\\&quot; 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SERVICE 1 Whitepapers.<\/h2>\n\n\n\n<p>Our white papers are aimed at decision-makers in field service, after-sales and customer service, who not only understand where the industry is heading, but above all: how to get there in practice.<\/p>\n\n\n\n<p>Practical, concise and immediately applicable \u2013 100% drawn from the world of service.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"><div class=\"dhsv-cpt-grid-block dhsv-slider splide  align \" data-splide=\"{&quot;type&quot;:&quot;slide&quot;,&quot;drag&quot;:true,&quot;gap&quot;:&quot;2rem&quot;,&quot;pagination&quot;:false,&quot;arrows&quot;:false,&quot;autoWidth&quot;:true,&quot;perMove&quot;:1,&quot;perPage&quot;:3,&quot;breakpoints&quot;:{&quot;768&quot;:{&quot;perPage&quot;:1}}}\">\n            <div class=\"splide__track\">\n            <div class=\"splide__list\">\n                                    <div class=\"dhsv-cpt-grid-item dhsv-slider-item splide__slide\">\n                        <a href=\"https:\/\/www.service1.com\/en\/whitepaper\/successful-implementation-of-automatic-scheduling\/\">\n                            <div class=\"dhsv-cpt-grid-item-image\">\n                                <img decoding=\"async\" src=\"https:\/\/www.service1.com\/wp-content\/uploads\/Whitepaper_Scheduling_01.jpg\" alt=\"Successfully implement automatic scheduling\">\n                                                                                            <\/div>\n                            <div class=\"dhsv-cpt-grid-item-content\">\n                                <div class=\"meta\">\n                                                                    <\/div>\n                                <h3>Successfully implement automatic scheduling<\/h3>\n                                <div class=\"text\">\n                                    <p>The Scheduling Whitepaper from SERVICE 1. Scheduling management is the central hub in service. This function regulates the automatic scheduling of technicians while at th&#8230;<\/p>\n                                <\/div>\n                                <div class=\"readmore\">\n                        <span>\n                            Learn more\n                            <svg class=\"dhsv-icon\" width=\"8\" height=\"13\" viewBox=\"0 0 8 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <path d=\"M1 12.5L7 6.5L0.999999 0.5\" stroke=\"var(--icon-base, #5C91BB)\"\/>\n<\/svg>                        <\/span>\n                                <\/div>\n                            <\/div>\n                        <\/a>\n                    <\/div>\n                                    <div class=\"dhsv-cpt-grid-item dhsv-slider-item splide__slide\">\n                        <a href=\"https:\/\/www.service1.com\/en\/whitepaper\/whitepaper-field-service-for-windenergy-by-service-1\/\">\n                            <div class=\"dhsv-cpt-grid-item-image\">\n                                <img decoding=\"async\" src=\"https:\/\/www.service1.com\/wp-content\/uploads\/Buehne_WP_wind_eng.jpg\" alt=\"Field service for wind energy\">\n                                                                                            <\/div>\n                            <div class=\"dhsv-cpt-grid-item-content\">\n                                <div class=\"meta\">\n                                                                    <\/div>\n                                <h3>Field service for wind energy<\/h3>\n                                <div class=\"text\">\n                                    <p>The white paper: Digital services for wind energy. When processes have an impact. Why service is now becoming a strategic success factor. The wind energy industry is grow&#8230;<\/p>\n                                <\/div>\n                                <div class=\"readmore\">\n                        <span>\n                            Learn more\n                            <svg class=\"dhsv-icon\" width=\"8\" height=\"13\" viewBox=\"0 0 8 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <path d=\"M1 12.5L7 6.5L0.999999 0.5\" stroke=\"var(--icon-base, #5C91BB)\"\/>\n<\/svg>                        <\/span>\n                                <\/div>\n                            <\/div>\n                        <\/a>\n                    <\/div>\n                                    <div class=\"dhsv-cpt-grid-item dhsv-slider-item splide__slide\">\n                        <a href=\"https:\/\/www.service1.com\/en\/whitepaper\/whitepaper-ai-in-service-think-digitally-act-humanely\/\">\n                            <div class=\"dhsv-cpt-grid-item-image\">\n                                <img decoding=\"async\" src=\"https:\/\/www.service1.com\/wp-content\/uploads\/Buehne_WP_ki_eng.jpg\" alt=\"AI in Field Service &amp;#8211; think digital &amp;#8211; act human\">\n                                                                                            <\/div>\n                            <div class=\"dhsv-cpt-grid-item-content\">\n                                <div class=\"meta\">\n                                                                    <\/div>\n                                <h3>AI in Field Service &#8211; think digital &#8211; act human<\/h3>\n                                <div class=\"text\">\n                                    <p>The new service. Clear. Proactive. Connected. Artificial intelligence is the hot topic, but AI is not about opinions, it\u2019s about outcomes. Many AI projects fail because&#8230;<\/p>\n                                <\/div>\n                                <div class=\"readmore\">\n                        <span>\n                            Learn more\n                            <svg class=\"dhsv-icon\" width=\"8\" height=\"13\" viewBox=\"0 0 8 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <path d=\"M1 12.5L7 6.5L0.999999 0.5\" stroke=\"var(--icon-base, #5C91BB)\"\/>\n<\/svg>                        <\/span>\n                                <\/div>\n                            <\/div>\n                        <\/a>\n                    <\/div>\n                                    <div class=\"dhsv-cpt-grid-item dhsv-slider-item splide__slide\">\n                        <a href=\"https:\/\/www.service1.com\/en\/whitepaper\/field-service-for-medical-technology\/\">\n                            <div class=\"dhsv-cpt-grid-item-image\">\n                                <img decoding=\"async\" src=\"https:\/\/www.service1.com\/wp-content\/uploads\/Buehne_WP_Med_Ger.jpg\" alt=\"SERVICE 1 for medical technology\">\n                                                                                            <\/div>\n                            <div class=\"dhsv-cpt-grid-item-content\">\n                                <div class=\"meta\">\n                                                                    <\/div>\n                                <h3>SERVICE 1 for medical technology<\/h3>\n                                <div class=\"text\">\n                                    <p>The medical technology whitepaper from SERVICE 1. Why excellent field service management is becoming a matter of strategic survival in the medical technology sector. Manu&#8230;<\/p>\n                                <\/div>\n                                <div class=\"readmore\">\n                        <span>\n                            Learn more\n                            <svg class=\"dhsv-icon\" width=\"8\" height=\"13\" viewBox=\"0 0 8 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <path d=\"M1 12.5L7 6.5L0.999999 0.5\" stroke=\"var(--icon-base, #5C91BB)\"\/>\n<\/svg>                        <\/span>\n                                <\/div>\n                            <\/div>\n                        <\/a>\n                    <\/div>\n                            <\/div>\n        <\/div>\n        <div class=\"range-slider\">\n            <div class=\"range-slider-track\">\n                <div class=\"range-slider-thumb\"><\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Field Service StrategieGrundlage f\u00fcr eine ma\u00dfgeschneiderte Field Service L\u00f6sung Unsere Welt wird digitaler und ver\u00e4ndert den Anspruch und die Erwartungen an Produkte und Dienstleistungen, es geht um Serviceorientierung. Nicht alles, was wir nutzen m\u00fcssen wir besitzen und idealerweise zahlen wir nur f\u00fcr den tats\u00e4chlichen Nutzen. Unternehmen m\u00fcssen sich ver\u00e4ndern und diesen Paradigmenwechsel mitgehen. Serviceabteiungen wandeln \u2026 Continued<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12433","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.service1.com\/en\/wp-json\/wp\/v2\/pages\/12433","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.service1.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.service1.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.service1.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.service1.com\/en\/wp-json\/wp\/v2\/comments?post=12433"}],"version-history":[{"count":10,"href":"https:\/\/www.service1.com\/en\/wp-json\/wp\/v2\/pages\/12433\/revisions"}],"predecessor-version":[{"id":18252,"href":"https:\/\/www.service1.com\/en\/wp-json\/wp\/v2\/pages\/12433\/revisions\/18252"}],"wp:attachment":[{"href":"https:\/\/www.service1.com\/en\/wp-json\/wp\/v2\/media?parent=12433"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}