{"id":11767,"date":"2025-03-13T21:48:26","date_gmt":"2025-03-13T20:48:26","guid":{"rendered":"https:\/\/www.service1.com\/2_neue-geschaeftsmodelle-im-service\/"},"modified":"2026-04-21T10:57:02","modified_gmt":"2026-04-21T08:57:02","slug":"new-business-models-in-services","status":"publish","type":"page","link":"https:\/\/www.service1.com\/en\/new-business-models-in-services\/","title":{"rendered":"New business models in service"},"content":{"rendered":"\n
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Those who think service through <\/h1>\n\n\n\n

can also take it further.<\/span><\/mark><\/h2>\n\n\n\n

Digital transformation is fundamentally changing service – from smarter automation to completely new payment models. Those who rethink service not only increase efficiency and profitability, but also open up innovative business areas. Let’s take the next step together.<\/p>\n<\/div>\n<\/div>\n\n\n <\/div>\n

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New business models
in Service.<\/mark><\/h2>\n<\/div>\n\n\n\n
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Digital transformation increases the profitability of your field service in ways never seen before. Every single service process step can be addressed and improved, and the results are striking: cost reductions of up to 40% and productivity increases of 20-30%. And that’s not all. The way in which the service is provided opens up opportunities for new offerings.<\/p>\n\n\n\n

For example, you can counteract cost pressure with a different remuneration model. \u201cPay as you go\u201d means that you only pay for what you use. It is no longer a question of negotiating global budgets, but of transparent services that you can calculate accordingly. Based on the productivity gains achieved through digitalization.<\/p>\n\n\n\n

A further step would be a radical redefinition of the offering: The starting point is a highly automated digital field service. It proactively maintains devices, ensuring that malfunctions and defects do not occur in the first place. This type of field service works in the background and becomes virtually invisible. This is precisely what makes new business models tangible!  <\/p>\n<\/div>\n\n\n\n

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It is no longer about \u201crepair\u201d \u2013 reliability is what is being sold.<\/p>\n\n\n\n

SLAs define the degree of reliability. And what’s more, if the machinery is already being maintained externally, why should the customer even purchase machines in the first place? Here, the offering is \u201cavailability,\u201d and a common payment model is remuneration based on output.<\/p>\n\n\n\n

The expertise built up in this way bridges the gap to another service: consulting. After all, those who maintain machines naturally accumulate knowledge about production processes and can advise on how these can be optimized. And not just for existing customers.<\/p>\n\n\n\n

The success of these new business models depends on a holistic approach that encompasses both the markets and maintenance. We bring this approach to the table. We always have.<\/p>\n\n\n\n

We only do service. And we are happy to support you.<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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SERVICE 1 seamlessly integrated.
In your IT landscape.<\/span><\/h2>\n\n\n\n

With us, your field service process becomes part of your IT strategy.<\/strong>
SERVICE 1 has a modular structure and enables various integration scenarios. The solution can be used as a stand-alone complete solution or integrated into existing ERP and CRM systems on a modular basis.<\/p>\n\n\n

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Renowned brands
trust in SERVICE 1<\/mark><\/h2>\n\n\n\n

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