{"id":22453,"date":"2026-11-10T18:29:18","date_gmt":"2026-11-10T17:29:18","guid":{"rendered":"https:\/\/www.service1.com\/?post_type=event&p=22453"},"modified":"2026-11-11T15:33:13","modified_gmt":"2026-11-11T14:33:13","slug":"webinar-agentic-ai-in-service","status":"publish","type":"event","link":"https:\/\/www.service1.com\/en\/event\/webinar-agentic-ai-in-service\/","title":{"rendered":"Webinar: Agentic AI in Service \u2013 From Idea to Productive Use"},"content":{"rendered":"\n
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Webinar: Agentic AI in Service<\/span><\/h1>\n\n\n\n
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From idea to productive use.<\/h4>\n\n\n\n
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\n \n\n\n<\/g>\n<\/svg><\/span>\n 03.12.2026<\/span>\n <\/div>\n \n
\n \n\n\n\n\n<\/g>\n<\/g>\n<\/svg><\/span>\n 15:30 – 16:15<\/span>\n <\/div>\n \n
\n \n\n\n<\/g>\n<\/svg><\/span>\n Online<\/span>\n <\/div>\n \n\n\n
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\n\t\n\n Register now<\/span>\n \n \n<\/svg><\/a>\n\n\n<\/div>\n\n\n <\/div>\n <\/div>\n
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Less routine. Faster processes. More time for real service.<\/h2>\n\n\n\n
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AI in service is on every agenda, but day-to-day reality often looks different: the contact center answers the same scheduling questions all day long, customer emails are sorted manually and entered as work orders, and technicians set off without a briefing and write their reports by hand.<\/p>\n\n\n\n

What if AI agents took over these routine tasks and your team had time again for the cases that require experience, judgement and personal contact?<\/strong><\/p>\n\n\n\n

In our webinar \u201cAgentic AI in Service\u201d, you will gain insights into different AI agents, how they work and exactly where they take the load off your team.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Four use cases that can transform service<\/h3>\n<\/div>\n<\/div>\n\n\n\n
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AI Dispatch Agent<\/strong><\/h4>\n \n\n

Appointment management reimagined:<\/strong> AI agents handle appointment requests, rescheduling and cancellations automatically.<\/p>\n\n\n <\/div>\n<\/div>\n\n\n\n

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Email to Service<\/strong><\/h4>\n \n\n

From inbox straight to work order:<\/strong> Incoming customer emails are automatically turned into service orders.<\/p>\n\n\n <\/div>\n<\/div>\n\n\n\n

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Mobile App AI Assistant<\/strong><\/h4>\n \n\n

Your AI colleague on site:<\/strong> Complete checklists and service reports by voice.<\/p>\n\n\n <\/div>\n<\/div>\n\n\n\n

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SERVICE 1 Drive<\/strong><\/h4>\n \n\n

Travel time becomes preparation time:<\/strong> Driving time turns into valuable preparation and learning time.<\/p>\n\n\n <\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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The potential of agentic AI in service<\/h3>\n<\/div>\n<\/div>\n\n\n\n
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+25 percent first-time fix<\/strong><\/h4>\n \n\n

Higher first-time fix rate:<\/strong> Before the job, the Mobile AI Assistant gives a compact summary of the work order, asset and history.<\/p>\n\n\n <\/div>\n<\/div>\n\n\n\n

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-60 percent admin work<\/strong><\/h4>\n \n\n

Less admin work after the job:<\/strong> The technician dictates a few keywords and the AI turns them into a complete service report.<\/p>\n\n\n <\/div>\n<\/div>\n\n\n\n

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+15 hours per month<\/strong><\/h4>\n \n\n

More productive time per technician:<\/strong> Briefings, training and expert knowledge by voice while driving.<\/p>\n\n\n <\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Register now for free: Agentic AI in Service \u2013 From idea to productive use<\/strong><\/p>\n\n\n\n

Register for our webinar and find out how AI agents can take over routine tasks in service. The result: less manual work, faster processes and more freedom for your team to focus on complex customer requests.<\/p>\n\n\n\n

Date:<\/strong> 3 December 2026 \/\/ 3:30 pm CET \u2013 online & free of charge
Speakers:<\/strong> Tim Dahlmann and Dr. Miroslaw Dynia<\/p>\n\n\n\n

Can\u2019t attend live? Register anyway and you will receive the recording afterwards.<\/p>\n\n\n\n

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