Securing knowledge pays off.
Knowledge management Proof of Value
Knowledge management in service improves efficiency by enabling quick access to collected specialist knowledge. Together, we determine the specific benefits of a knowledge management solution for you and the best ways to implement it.
Know-how. There for everyone when they need it.
Particularly in technical customer service and after sales, companies risk losing their knowledge. This loss cannot be replaced. Even worse: it endangers your customer relationships. It is therefore essential to take countermeasures. Recognize gaps and close them. Identify experts, store their knowledge centrally, process it and make it available.
Keeping and managing knowledge in your company offers you decisive competitive advantages. Especially in field services. To realize all the advantages, you need a solution that integrates seamlessly into your processes. This is made possible by a partner who understands you: SERVICE 1.
Everything at a glance
- Target group: Service, IT and digitalization managers; stakeholders
- Expertise: Moderated & led by 2 service digitization experts
- Format: Consultative assessment
- Implementation: Remote (Kickoff and presentation of results on site if necessary)
- Duration: 5 x approx. 3-hour workshops plus kick-off and presentation of results
- Investment: €4,900
Your benefits from the project
- Faster problem solving: Direct access to relevant knowledge shortens response times.
- Knowledge retention: The specialist knowledge of experienced employees is retained.
- Efficient induction: New employees draw on existing knowledge.
- Higher customer satisfaction: Quick problem solutions improve customer satisfaction.
- Better collaboration: Technicians use expert knowledge for complex repairs.
- Error prevention: Recurring errors can be avoided.
The start is simple. With the Proof of Value.
Overview and insight. For valid steps on the way to your digital customer service. Determine the individual benefits in a 3-month test phase and test under real conditions. Convince yourself – and your stakeholders.
The results
- Transparent picture of the possible uses of knowledge management
- Perspective on how to combine knowledge in a meaningful way
- Understanding the integration and use in your service process
- Recommendations for productive use
The strategy
Knowledge management in service improves efficiency by enabling quick access to accumulated expertise.
We are at your side to help you realize these advantages. Together, we determine the specific benefits of a knowledge management solution for you and the best way to implement it – because technology is not everything. And knowledge needs experts who are as familiar with the processes as they are with the use of technology. We would be happy to discuss this with you in advance. Please contact us for an initial meeting.
Start your service transformation with us.
Knowledge management Proof of Value
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Partners for Impact
SERVICE 1 is delighted to have Metyis at its side as the perfect partner for digitalization in field service. Metyis, as a recognized company for digital transformation and strategic consulting, brings impressive expertise and many years of experience in this area. Their innovative solutions and extensive knowledge make Metyis an ideal partner for SERVICE 1. Together we will present you with profound insights, proven strategies and pioneering technologies to make field service more efficient and future-oriented.
SERVICE 1 - The service experts
SERVICE 1 has the ideal expertise to comprehensively present the topic of digitalization in field service. With years of experience and in-depth expertise in developing customized solutions for companies, SERVICE 1 is a pioneer in digital transformation. Our proven track record and innovative approaches make us a reliable partner that offers you sound insights, proven strategies and practical technologies for an efficient transition to digital processes in field service. Rely on us to successfully shape the future of your field service!