The Mobile Service App
Optimal preparation for the assignment – and minimal follow-up effort.
Engineers naturally use SERVICE 1 with our Mobile Service App – available for laptops, tablets and smartphones – even offline.
The SERVICE 1 App
The SERVICE 1 Mobile Service App is the clever application for service engineers – available in all app stores for tablets, laptops and smartphones. The app helps engineers to plan their working day and process their orders. Naturally, it works offline, too. The smart thinking behind it: service assignments should be completed as effectively as possible and, ideally, generate additional revenue. Time and cost savings of up to 30 per cent are possible. All relevant information about customers, devices, history, spare parts and conditions are permanently available, so your engineers can accomplish their tasks anywhere, anytime.
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More InformationMobile Field Service in Motion
The SERVICE 1 App provides you with all the necessary functions and data. User navigation is clear and easy to understand, making daily tasks easier for your engineers and greatly increasing their productivity. Increase the number of assignments at the touch of a button for optimum appointment scheduling and route planning. Experience the modern, flexible user interface of the SERVICE 1 App for yourself in our latest video. Effective service, anytime, anywhere – for your system, too.
Always optimally prepared
The SERVICE 1 Mobile Service App is the central communication medium in Field Service. The engineer receives all his scheduled service orders via the app – if required, also as a fully optimized daily schedule. In the individual orders, engineers can see all the information they need about customer and device data, history, contract data and conditions. Error descriptions and repair hints – supported by SERVICE 1 Knowledge Management and other sources – provide targeted information on how to fix errors.
Documentation made easy
The Mobile Service App uses customer-specific workflows to guide the engineer through all the steps required to complete an order. Following the on-site visit, the engineer can create digital Service Reports and Checklists in the app quickly and easily with the help of the drop-down lists and text modules provided. Spare parts can be assigned to the order via barcodes. If the customer requires an invoice or service report, the document will be sent automatically by e-mail.
The Mobile Service App is also used for time bookings and management of the spare part inventory.
The “Best Service” App
- Enhances your service engineers’ technical and problem-solving expertise
- Set-up times are reduced because the necessary information is easily accessible, as well offline
- Processing times are reduced because the complete documentation of service orders – such as file attachments and photos – is in one application
- Service quality is improved because on-site activities are controlled by checklists
- Data quality of error descriptions, histories and documentation is improved
- A simple user interface (similar to consumer apps) reduces familiarization time for new engineers
