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Integration of SERVICE 1

Platform-independent, maximum modularity

SERVICE 1 – its modular design and use of standard interfaces allow seamless integration into your systems.

Whatever the system landscape – SERVICE 1 fits!

Plattformunabhängige Integration
The Next Generation of Field Service Management

Integrated – works every time!

SERVICE 1 is a cloud-based solution, so it can be used on all standard internet browsers. The cloud architecture enables it to be both deployed internationally and easily scaled at peak load or increased business volume. Its modular design and use of standard interfaces such as web services ensure that SERVICE 1 is easy to integrate into existing ERP and CRM systems. SERVICE 1 is platform-independent and can be used with the following systems, among others:

SERVICE 1 Reporting und Dashboards
You’re on the safe side

Modern and future-proof

SERVICE 1’s Microservice architecture allows fast and easy integration of additional platforms or customer-specific applications.

SERVICE 1 provides a comprehensive Field Service solution that can be seamlessly integrated into your systems. Companies that integrate SERVICE 1 can automate and optimize their service processes which, in turn, means increased operational efficiency.

The advantages for you

SAP Field Service Management with SERVICE 1

High-performance Field Service for S/4 Hana or Service Cloud

Good service keeps customers happy and reduces costs

SERVICE 1 Field Service can now be integrated as product standard with SAP S/4HANA and the Service Cloud, so the wide range of functions to control Field Service can now also interact with the ERP/CRM platform. More than 2,000 engineers are already connected in this way. Our turnkey SAP Field Service Management solution provides the SAP system e.g., Service Cloud or S/4HANA, with functions and processes above and beyond standard levels for route planning, scheduling, Contract Management, service-oriented material management, travel time optimization, subscription and Mobile App.

SERVICE 1 FSM for SAP – the advantages for you:

  • Easy scheduling for multiple orders in one day or assignments lasting several days
  • Fast appointment allocation during first contact in the Call Centre
  • Intelligent route planning reduces travel time
  • Effective management of service contracts
  • Offline-capable engineer app available on iOS, Android and Windows
  • Integrated Knowledge Management and AI for Call Centre & engineer for shorter response times
  • and much more besides!