Field Service for Salesforce
By seamlessly connecting SERVICE 1 with Salesforce, you maximize the efficiency of your customer service processes while delivering outstanding service quality.
Field Service Management with SERVICE 1
Optimize your customer service processes more efficiently
SERVICE 1 uses standard objects and workflows from Salesforce and supplements them with field service-specific functions, such as the scheduling of orders, the management of contracts, spare parts management or the mobile service app for technicians. This combination not only enables SERVICE 1 to map all field service processes from start to finish. Users also get a clearly understandable user interface, simple user management and the option for global deployment. The fact that SERVICE 1 can also be implemented in combination with the Sales and Marketing Cloud from Salesforce also creates an all-round view of all customer interactions.
SERVICE 1 is a long-standing Salesforce partner
The SERVICE 1 Field Service Management solution has already been available as an app in Salesforce for over 10 years. Especially large companies with many technicians appreciate the depth of performance and scalability of the solution.
SERVICE 1 is an ISV partner of Salesforce, and SERVICE 1 is listed in Salesforce’s Appexchange.
The SERVICE 1 Scheduling
The smart capacity planning for your service
Our field service management software, SERVICE 1, makes scheduling your technicians a breeze. The dispatcher receives new customer requests every day and searches for free time slots in the technicians’ busy schedules. With SERVICE 1, we support him in ensuring consistent service quality for your customers. Thanks to SERVICE 1, you benefit from efficient resource management, optimized planning and improved response time. As a result, you can offer your customers fast and reliable service, leading to higher customer satisfaction and long-term business relationships.
The new mobile Service App
The SERVICE 1 app provides you with all the functions and information you need, anytime, anywhere. The modern, simple and easy-to-understand user interface makes your technicians’ daily work easier and increases their productivity enormously. Increase the number of your assignments through optimal scheduling and route planning at the touch of a button. Easily increase the first-time completion rate through optimal spare parts management. This will save you up to 30% in time and costs.
One for All - the Partner Portal
Different types of external companies are increasingly being integrated into the service value chain. This ranges from pure subcontractors to partners who also act as a sales channel.
- Dispatchers assign orders to the partner’s technicians
- Technicians document order including creation of a service report
- Current ticket status
- Automation of billing based on individual partner conditions
All the details in our brochure
Download the free FSM info brochure now to learn about all the benefits SERVICE 1 can bring to your system. Our Field Service Management solution extends beyond the standard, and integrates easily with existing systems.
Don’t wait, learn more!
Johannes Parensen, Senior Director Sales at SERVICE 1
