SERVICE 1 enters into partnership with Proalpha Group
New partnership
SERVICE 1 enters into strategic partnership with business applications professional Proalpha Group
Proalpha customers benefit from a comprehensive and modular field service solution that can be easily integrated into the Proalpha Business Applications Suite
Weilerbach, 9 December 2020 – Proalpha Group, one of the leading providers of integrated business applications for medium-sized companies, has entered into a strategic sales partnership with SERVICE 1 GmbH (SERVICE 1).Proalpha is thus expanding its partner network for sales and integration to include a well-known player for comprehensive field service management solutions. In the future, Proalpha customers will not only benefit from the standard integration of SERVICE 1 in Proalpha ERP, but also from the existing integration with Empolis Service Express – a product of the Proalpha Business Applications Suite. Further integrations into the Proalpha Group portfolio – for example with Atoria for the exchange of HR-relevant data – are already in the pipeline.
For more than three decades, Proalpha has been the digital sparring partner for medium-sized businesses at 65 locations worldwide. The powerful ERP and business applications from Proalpha form the digital backbone of the entire value chain of more than 9,700 customers worldwide – companies in industrial manufacturing, wholesale, and other industries. Proalpha ensures the intelligent networking and efficient control of all business-critical systems and core processes. In increasingly competitive markets, it is also crucial to optimally integrate upstream and downstream processes. The company’s goal is to work with partners to develop a solution platform that gives medium-sized companies the competitive edge they need in the ongoing transformation process.
‘We are very pleased about the partnership with Proalpha because we complement each other perfectly. SERVICE 1 is expanding the Proalpha world with a powerful field service solution,’ emphasises Carsten Müller, CEO at SERVICE 1.
The SERVICE 1 field service software solutions come with an advanced scheduling engine for efficient dispatching, an intelligent planning board for intuitive planning and control, and a mobile technician app for direct access on site. In addition, the solutions impress with integrated contract and knowledge management for structured processes.
‘SERVICE 1 offers a comprehensive field service management solution that is characterised by maximum efficiency, state-of-the-art technology and seamless integration into existing systems. This makes it a perfect match for us and our customer base, enabling us to profitably expand our Business Applications Suite,’ says Eric Verniaut (CEO, Proalpha Group), pleased with the partnership.
About SERVICE 1 GmbH
An increasing number of factors define the competitiveness of a company: customer satisfaction, sustainability, profitability, degree of digitisation, skilled workers.
In each of these areas, field service can make a decisive contribution – provided that the solutions are not considered from a technical point of view alone, but also at the process level.
This perspective, combined with seamless integration of the software into the customer’s IT landscape, is what characterises SERVICE 1.
At our Paderborn site, we have been realising comprehensive field service software solutions for over thirty years.
Our customers come in all shapes and sizes and from a range of different sectors, including Stiebel-Eltron, SMA and Vaillant, as well as medium-sized companies such as BÄKO, Raiffeisen and LPR.
What they all have in common is a need for future-proof field service management. And so they all place their trust in a company that can deliver. Because it doesn’t do anything else. www.service1.com
